As the new technology keeps booming, innovation in customer service follows. Many of us take the time to reflect on the milestones achieved in the past, and also look ahead to what the future has in store. How many changes will it bring about for those in customer service? Are chatbots and virtual agents likely to replace humans any time soon? And if so, what does the future hold for human CSRs and what will be the role of AI in customer service then?
2017 has seen a proliferation of innovations in customer service featuring AI-powered chatbots and virtual agents for a wide range of purposes from engaging at a pre-sales point to assisting with billing transactions and making post-sales service appointments. With the obvious increase in use of AI technology, let me briefly summarize some of the recent trends shaping the role of AI in customer service. >>>
The world is rapidly changing, and so is customer service. If you think your business is offering outstanding service now, the truth is that with the ever changing customer expectations, what seems satisfactory today might simply be outdated within half year. Is your organization keeping up with the pace?
As customer service and customer experience have become key diffentiators for brands across all industries worldwide, it has never been more important to know as much as you can about your customers, their preferences and service expectations. In fact 75% of companies already recognize service as a competitive differentiator. >>>
Customer experience is becoming more and more important for companies over the years. The reason is, it has become the key differentiator.
Some 15 to 20 years ago the main goal targeted by most businesses in order to gain an advantage in the market was to design cost-effective procedures and create products quickly and efficiently. Affordability of products was the key differentiator.
When this goal was reached and the market was flooded with the multitude of products differing little in features and price, companies needed a new way to stand out from the crowd.
Today, when customers are bombarded with offers, they are making their buying choices based on, almost solely, the level of customer experience they receive from a company. >>>
There are many challenges that new as well as established entrepreneurs have to face while setting up and growing their website and trying to make it more profitable. Among the variety of different tools designed to help the entrepreneur to meet those challenges, live chat support for website is one of the tools which help to win more customers and establish a stronger connection with them – a goal valid for the whole lifespan of an enterprise.
How exactly is live chat able to assist your business growth? Below are the 6 benefits you will instantly recognize after adding live support to your website and making your website visitors and existing customers aware of the contact option available to them. >>>
If you are a web designer, developer or just have customers who are interested in adding live chat software to their websites, Provide Support partner program is for you. Being in business for more than 10 years Provide Support Live Chat and Real Time Visitors Monitoring software has gained solid reputation and is known for its stability, rich set of features, support quality and reasonable pricing. You are welcome to join our affiliate program and start offering live chat software to your customers and receive generous affiliate commission from all payments made by your referrals.
Provide Support Partnership Model
To become our partner you do not need to purchase anything. When you register an account in our system, you automatically join the affiliate program and can use this account for your referrals tracking during the free trial period and after its expiration. >>>
Provide Support is glad to announce new software improvements which have been implemented recently. They include not only new features but also server updates which make our service more stable and secure. Please take a look at the below features description.
Live Chat and Google Analytics Integration:
New feature of Google Analytics integration allows tracking as events initiated chat requests and sent offline messages. Two types of events are pushed to your Google Analytics account:
Chat Started – this event is pushed when a visitor fills out the pre-chat form and clicks ‘Start Chat’ button
Offline Message Sent – this event is pushed when a visitor sends an offline message >>>
With increase of online competition eCommerce website owners put all their efforts to deliver exceptional customer experience and blur the lines between in-store and online shopping. High level of experience in the online store means loyal customers and repeat sales, that is why it is extremely important for retailers who want to sell online to provide customer service beyond expectations. With proper tools and staff training this will not become a challenge for your company. If you run eCommerce website powered by 3dcart, live chat integration for 3dcart website will be a winning strategy for your eCommerce business. >>>
BigCommerce software is one of the most popular 2014 e-commerce solutions according to TopTenReviews. Rich set of features, flexible customization opportunities and user friendliness let BigCommerce appear in the top ten lists of various reviews. BigCommerce makes first-timers feel comfortable and does not require much effort and technical knowledge to create and customize an online store. It is loaded with features, which are built into it in a form of apps or can be easily integrated.
However, having a perfectly built online store is not enough in today’s world of competition. When your prospects land on your store they expect not only responsive design and affordable pricing but also great customer service. Doug Warner once said “In the world of Internet Customer Service, it´s important to remember your competitor is only one mouse click away.” That is why it is important to equip your website with right tools which will help to survive in this world of competition. Live chat solution has been gaining popularity among consumers and has become part of most e-commerce websites. >>>
Shopify is one of the most popular hosted shopping cart systems among retailers. Its clean and clear interface makes Shopify so simple to use and lets merchants setup their online stores by following solution’s 7 step-by-step guide. It’s an all-in-one solution for the eTailer, both big and small. However, while being powerful shopping cart system Shopify lacks proper tools for providing support to online shoppers. By equipping your website with professional live chat tool, you will ensure your visitors have an opportunity to ask their questions in real time with a click. Provide Support offers fast and seamless Live Chat software integration with Shopify. During the integration process you will just need to insert the code for chat button into your theme and customize your live chat look and feel. >>>
Magento Content Management System powers 26% of top Ecommerce websites. What makes this CMS incredible? It’s definitely customizable design, product pages and responsive layout, multistore support, ability to add custom content fast and easily, ability to display brand logo for each product and much more. If you are Magento based website owner and looking for Live Chat software to equip it, Provide Support is glad to offer an intuitive in integration and powerful in features Live Chat module for Magento. Live Chat tool has become a must have option for all eCommerce websites recently. Try the module to see how it works for your website visitors. >>>