8 Tips How to Take the Most out of Live Chat

8 Tips How to Take the Most out of Live Chat

Live chat has been around for about two decades. Being in business for more than 15 years Provide Support was among first live chat software providers. By offering reliable communication tool we managed to win trust and loyalty of many customers around the globe. Today we are proud to provide our service to thousands of businesses that improve their customers service quality and sales level with help of live chat technology. In this blog post we will be glad to share our experience and provide useful tips which will help you see the hidden potential of various live chat features and take the most out of them.

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5 Tips to Keep Customer Satisfaction High During Holiday Rush

5 Tips to Keep Customer Satisfaction High During Holiday Rush

The holiday season is not just about eating cookies, watching movies and shopping perfect gifts. It’s the busiest time for retailers both big and small. While preparing for the mad holiday rush, it’s essential that your entire team is on the same page. Both business owners and managers need to realize that the load during active shopping season increases and it is necessary to take additional actions to keep customer satisfaction high. Moreover, shoppers during holiday sales buy not only gifts, they also sneak items into baskets for themselves. Thus the load increases not only on customer service team, but also on other departments responsible for packing and shipping. In this blog post we will share 5 useful tips to keep customer satisfaction high during holiday rush.

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Shopify apps for better customer experience

10 Shopify Apps for Better Customer Experience

Customer experience is one the most important factors for any business today. Without convenient purchasing process and polite communication your customers will end with one time purchase on your store. However, if they receive excellent service or get involved into a reward program, they may consider becoming your loyal customer and take advantage of the whole range of products or services you offer. In this blog post we will help you find Shopify apps for better customer experience and explain how they can improve your store.

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live chat features

Live Chat Features that Enhance Agents’ Performance

Businesses have been successfully using live chat software for their customer service needs for more that 10 years. During this time we have seen the sky-rocket evolution of this tool. More and more vendors started appearing on the market offering various improvements and enhancements. However, not all features which live chat software providers offer are useful and really helpful during customer service workflow. Some of them just sound good but do nothing helpful. In this blog post we will tell you about live chat features that are really helpful for customer service agents, facilitate their workflow and help improve customer service experience. 

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remote customer service employees

4 Tips to Encourage your Remote Customer Service Employees

During COVID-19 pandemic almost all businesses around the globe started migrating to virtual offices and offering their employees to work remotely. In fact, 88% of organizations have encouraged or required their employees to work from home and 91% of teams in Asia Pacific have implemented ‘work from home’ arrangements since the outbreak. According to McKinsey research, 80% of people questioned report that they enjoy working from home. Moreover, 41% say that they are more productive than they had been before and 28% that they are as productive. However, still there are questions and challenges which organizations face. Before the pandemic offices were critical to win talents, show better productivity and develop company culture. Even bearing in mind the fact that 41% were more productive while working remotely, organizations doubt if it will be possible to keep the same level of productivity, mentorship and talents development.

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Provide Support live chat app for Shopify

Provide Support Live Chat App for Shopify

Today more and more businesses prefer using powerful shopping cart systems for their online stores. Shopify is known to be the one of the most popular. In fact, there are over 500000 active stores in Shopify system. Moreover, 25.8 million apps have been  installed through Shopify app store, with more than 80% of merchants using third-party apps. Provide Support live chat app is also available for installation in Shopify app store. It will take just a couple of minutes to enable the app and start assisting website visitors through live chat. With Provide Support live chat you will get: 

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customer service reporting

5 Reasons Why Customer Service Reporting is Important

The success of your customer service team depends on customer service reporting and other important metrics which help get direct feedback and successfully manage your team. Today reporting became integral part of any business. We require reports not only in customer service field but also in other areas of business workflow. Detailed statistics data allows us get a direct feedback right away without collecting information from consumers and analyzing questionnaires. In this blog post I would like to tell about 5 reasons why your customer service team needs reporting and how to use available data to improve employees’ performance and customer service quality.

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browser based operator console vs stand-alone operator console app

Browser Based Live Chat Operator Console vs Native Live Chat Application

Our customers often ask us what is the difference between our browser based live chat operator console version and the native operator chat client. Though both are operator consoles, they are slightly different as are built using different technologies. In other words, both live chat apps support all features required for chatting with customers, but your choice of the version depends on various circumstances. In this post I will tell you about differences between these versions and when it is better to use one or another live chat operator console app.

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How to Measure your Customer Service Team Performance

How to Measure your Customer Service Team Performance

You can affect only those things you pay attention to. That is why it is important to get information about your live chat customer service team performance and make improvements based on it. With Provide Support live chat statistics tool you can easily track how many chats your live chats agents get, how fast they respond and how many chats they miss. 

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10 Tips for Building your Remote Team and Providing Safe Online Support

10 Tips for Building your Remote Team and Providing Safe Online Support

Today more and more institutions and businesses switch to remote work due to the unsafe and unstable situation in the world. This in turns leads to the increasing demand for virtual communication not only with customers but also among team members who start working remotely. This is where the software for online communication such as live chat, online conference platforms and corporate communication tools becomes handy and saves businesses from closing and public institutions from chaos in communication. In this blog post we would like to share our experience in managing remote teams and building virtual office environment for successful, smooth and safe online support and business processes. Working from home is no longer a trend, it’s now a necessity for almost all businesses and institutions across the globe. 

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