The world is rapidly changing, and so is customer service. If you think your business is offering outstanding service now, the truth is that with the ever changing customer expectations, what seems satisfactory today might simply be outdated within half year. Is your organization keeping up with the pace?
As customer service and customer experience have become key diffentiators for brands across all industries worldwide, it has never been more important to know as much as you can about your customers, their preferences and service expectations. In fact 75% of companies already recognize service as a competitive differentiator.
So what will tomorrow’s best-in-class customer care look like? In this infographic we’ve collected 15 major statistics shaping the future of customer service to help you better understand how your business can prepare for the coming changes and meet your customers’ service expectations. If you see anything else trending in customer service, make sure to let us know in the comments below!
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<a href="https://www.providesupport.com/blog/15-statistics-shaping-the-future-of-customer-service"> <img src="https://www.providesupport.com/blog/wp-content/uploads/2016/03/15-Statistics-Shaping-the-Future-of-Customer-Service.png" alt="15 Statistics Shaping the Future of Customer Service [Inforgraphic from Provide Support]" width="1100" height="4774" border="0"/></a> <p>From: <a href="https://www.providesupport.com/">www.providesupport.com</a></p>
Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com