Social Media Role for Customer Service [Infographic]

Social media is more and more used as customer support media today. Consumers like to post their complaints on Facebook and ask questions via Twitter. That is why it is important to provide customer support using social media networks. While this improves not only trust and loyalty but also helps to protect your brand against negative posts. When you react fast to the questions your customers ask on social networks, you provide not only excellent customer experience but also show that your company is real and can be trusted. Check this infographic to find out the importance of social media channels for customer service and their pros and cons.

Do you use social media channels for assisting your customers? Share your experience with our blog readers. We at Provide Support Live Chat have been successfully utilizing social media for assisting our customers together with email, live chat and phone support.

Social Media for Customer Service
Social Media Role for Customer Service

If you would like to share this infographics on your blog or website, just copy the following code and paste it into your webpage source

<a href="https://www.providesupport.com/blog/social-media-role-customer-service-infographic/"> 
<img src="https://www.providesupport.com/blog/wp-content/uploads/2014/04/Infographic_Social_Media_Role_in_Customer_Service1.png" 
alt="Main Facts About Live Chat Software [Inforgrafic from Provide Support]" width="1000" height="3440" border="0" /></a> 
<p>From: <a href="https://www.providesupport.com/">www.providesupport.com</a></p>

Enjoy!

Olga

Olga

Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC
Olga is a Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer service innovation, customer service excellence and customer support technology.
Olga

46 thoughts on “Social Media Role for Customer Service [Infographic]

  1. Thanks for sharing this, Olga! I, for one, am a huge advocate for taking to social media when I need something solved.

    In particular, I identified with the part about returning for future business if my problem is addressed. Even if the issue is not solved, I am not being ignored by a company. No response tends to feel like a company is “too big” and not really concerned with my own matters.

    I’ll be sharing this with everyone I know!

    1. Thank you for your comment, Mike. I also use Social Media when I would like to find out about a company or have my problem solved. With social media everything is transparent and if social media is used not only for marketing purpose but also for customer service – businesses will only benefit from this.

  2. Relationship manufacturer. The excellence of web-based social networking is that it’s the ideal field for building associations with clients shy of flying them to your office. It’s the place your organization can shape a bond with purchasers through discussion on various proper subjects

  3. It could be the very first time that i am looking into this post, but one thing i would say is that its a page with very relevant and helpful information. You do have a way of creating this kind of information, and really its my wish that you would keep on posting.

  4. There is no doubt social media is playing a vital role in the market and most of the business strategies rely on it on the other hand as you mentioned in your article this is also a best option for customer service and provide a facility to communicate with the customers.

  5. Social media have greater importance with the client interaction and it is well depicted with your info graphic. Actually rather than lots of words it is good when comes to pictorial representation and it is well explained here with your post

  6. Cool Infographics. As per my view, right now instagram is on the boom. Most of the crowd from Facebook turned to Instagram and As always “You Tube is still rocking it”.

    Thanks,

    Ketan J

  7. Hello,Thanks for sharing this, Olga! I, for one, am a huge advocate for taking to social media when I need something solved. thank for this article
    Thansks

  8. hello,Thanks for sharing this, Olga! I, for one, am a huge advocate for taking to social media when I need something solved. thank for this article 🙂

  9. Social media is the platform where you can target your audience directly with the help of Digital marketing way which depends on your product which type of product you want to introduce in the market.

  10. Few Days Ago, marketing was not that much simple and was costly. But, now Social Media replaced old type of marketing and yes this is the best Part For Marketing i.e. Social Media Marketing is the best.

  11. Hey,Hello,Thanks for sharing this, Olga! I, for one, am a huge advocate for taking to social media when I need something solved. thank for this article

  12. A very informative article Olga. I agree that social media has become a very crucial tool to accomplish many things including marketing. People in social media are very transparent and if you want to know the truth about your products or services, taking to the social media can help to bring out the true picture. Very important source of information.

  13. Thank you for sharing this beautiful article about social media. I agree with the fact that social media has really revolutionized how marketing is done. Social media is a very powerful tool that if used properly, can really boost your products and services to another level.

  14. Social media is the best platform for providing customer service through channels like Facebook and twitter.in my opinion it is the vital tool for marketing your business.By using social media for customer service bring your business to its next level

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