Instructions Archives | Provide Support

September 27, 2024 Olga

How to Integrate a Live Chat Feature to a Web Application with React.js

There are many ways to integrate live chat service with a website. However, websites built on React.js require a separate live chat component which can be integrated with a website to support all available live chat features. Install Live Chat Component for React.js You can get Provide Support Live Chat component for React.js from the npmjs.com website. It is available in NPM repository as providesupport-live-chat-window-react. It works properly with all popular bundlers. Use the following command to install Provide Support Live Chat component for React.js:

October 27, 2020 Olga

10 Shopify Apps for Better Customer Experience

Customer experience is one the most important factors for any business today. Without convenient purchasing process and polite communication your customers will end with one time purchase on your store. However, if they receive excellent service or get involved into a reward program, they may consider becoming your loyal customer and take advantage of the whole range of products or services you offer. In this blog post we will help you find Shopify apps for better customer experience and explain how they can improve your store.

April 7, 2020 Olga

How to Measure your Customer Service Team Performance

You can affect only those things you pay attention to. That is why it is important to get information about your live chat customer service team performance and make improvements based on it. With Provide Support live chat statistics tool you can easily track how many chats your live chats agents get, how fast they respond and how many chats they miss.

April 10, 2019 Olga

Stay Mobile with Live Chat Operator Console for iOS

Provide support is glad to announce the release of the live chat operator console for iOS. This version allows you stay connected with your customers on the go and handle chat requests if you are not at your computer. The app lets you stay flexible and always online in your live chat. This way you will not miss chat requests and will be able to assist your customers during your coffee break. It will take a couple of minutes to download the app from the Apple AppStore and install it on your iPhone or iPad. Scenario 1: If you are a real estate agent Mobile app is a great help if you are constantly away from your office but need assist your customers through live chat. You can easily chat while waiting for customers or showing property. It will make the communication process fast and convenient.

December 17, 2018 Olga

Top Benefits of Using Embedded Chat Window on your Website

Live chat has become integral part of modern e-commerce websites. No matter whether you are a large retailer or run a small business, live chat feature added to your website will help you not only interact with your customers in real time but also engage prospects while they are browsing your store. In this blog post you will find useful recommendations for choosing the right chat window for your website.

February 5, 2018 Maria Lebed

Real-Time Visitor Monitoring in Chat Support: How to Enable and Use It

As a live chat software provider, we saw many of our clients adding direct messenger links to their websites and missing on the opportunity to see additional details about their customers and improve the quality of their customer service. Direct links to the messenger, although they allow the customers to chat with the company, don’t have the capability to pass any information from the visitor’s browser. While we are aware that some of the live chat tools available in the market today don’t have this feature, which may be the reason some of our customers are not expecting to see this functionality, we try to encourage our clients to utilize the chat tool to its full potential and make sure that they take advantage of the benefits that real-time monitoring offers.

October 6, 2017 Elena Romanenko

Top 10 Customer Service KPIs: How to Evaluate Your Live Chat Team Performance

Customer service representatives play a key role in business growth and promotion – by supporting customers they build trust and improve brand awareness, reduce the number of complaints and facilitate your marketing efforts. More than that, they often are the only contact a customer has with a company. If your business is in need of creating or growing a customer service team, there should be a process of evaluating its performance to make the team successful.

August 29, 2017 Elena Romanenko

How to Get the Most out of Google Analytics and Live Chat Integration

Success of business promotion is based on planning, measurement, evaluation and improvement. To be effective on every of these stages a marketing department should know the objectives of the business and how to apply them into analytical tools. Live chat software often plays a key role in converting a visitor to a consumer. Customer service departments put much effort to succeed via the live chat. If you invest into a powerful live chat solution, make sure to plan, measure, evaluate and improve its performance to help your customer service team to be even more effective.

10 'Must-have' Customer Service Soft Skills

May 12, 2017 Mary Shulzhenko

10 ‘Must-have’ Skills for Being Awesome at Customer Service

When it comes to providing outstanding customer service, it’s the people who make all the difference. While it certainly takes time, training, practice and dedication to become a rockstar in customer service, it doesn’t have to be that hard when you know where exactly to focus your efforts on. Here’s the list of 10 must-have soft skills that matter most and that everyone involved in customer service should master and use in their daily interactions with customers. # 1 Effective Listening Listening is the key to effective communication. Without the ability to listen carefully to what a customer is saying, a message could be easily misunderstood and misinterpreted. As a result, communication breaks down leaving a customer frustrated. Listening isn’t just about hearing. A good listener will not only listen to what is being said, but also what is left unsaid or partially said. Luckily, if your listening skills are weak, there are certain techniques for improving them.

September 12, 2016 Olga

Customer Service Tips. The Secret of the Right Greeting

The first impression comes after the first greeting. Your customers like to be liked and to feel they are important. The first greeting may become a decisive factor for your website visitors to stay and continue purchasing or to leave. It tells customers who you are and how you feel and what kind of service to expect from you. A kind greeting can become a competitive advantage for your business. After all, everyone likes to do business with a friendly sales person. If you want to stand out in a crowded market where consumers have too many choices, you need to go above and beyond with your customer service. In this blog post I would like to offer four customer service tips to greet your customers. Here they are: