Digital customer service becomes more and more popular among businesses. And the reasons for switching to other than phone customer service channels are more than obvious: More cost saving customer service budgets; Faster customer response time; Lower load on customer service agents. At the same time with increased efficiency and profitability customer service loses its humanity that many customers are carving. Thus, to get higher satisfaction rates for customer service quality you should offer human touch and personalization. In this blog post we highlighted several reasons why your customer service isn’t human enough.
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