5 Reasons your Customer Service isn’t Human Enough

5 Reasons your Customer Service isn’t Human Enough

Digital customer service becomes more and more popular among businesses. And the reasons for switching to other than phone customer service channels are more than obvious: More cost saving customer service budgets; Faster customer response time; Lower load on customer service agents. At the same time with increased efficiency and profitability customer service loses its humanity that many customers are carving. Thus, to get higher satisfaction rates for customer service quality you should offer human touch and personalization. In this blog post we highlighted several reasons why your customer service isn’t human enough.

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reliable communication channel for customers and employees

3 Reasons You Need to Have a Reliable Communication Channel for Your Customers and Employees

Secure and reliable communication channel is one of the most important aspects of any successful business today. Information leaking can damage even more than destruction or theft in modern world. For ages people have been struggling to keep data secure and protected. They invented various ways of secure data exchange: private messengers, pigeon post and encrypted texts in Middle Ages invisible ink and more advanced texts encryption in late 19 and early 20 century password protected data in 1960th email invention in 1970th data protection with help of antivirus software development in 1980th the rise of firewalls to protect data exchange in 1990th more and more improvements against data leaks and more advanced measures to protect information exchange today

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How Virola messenger changes the way you secure your data

How Virola changes the way you Secure your Data

Data security is a critical issue for companies today. In our evolving data ecosystem, businesses that collect and transmit data need to take special precautions to ensure that their data is secure. Security is becoming more important than ever, as hackers become more sophisticated and companies face greater risks. However, too many companies still rely on outdated security measures that are no longer effective. If your company harnesses the power of data for its daily operations, it is essential that you use a secure messenger. Without proper security, your data – or the data of your customers – is at risk of being stolen or compromised. This can lead to financial losses, damaged reputations, and even lawsuits. That is why we created Virola – a secure messenger and collaboration tool.

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customer education, educational customer experience

How to Provide Educational Customer Experience

Modern customer service is not a simple process of answering customer questions and solving their issues. First of all it is an essential part of any business operations that can make or break a business. Statistics shows that for 86% of consumers good customer service turns one-time clients into long-term brand champions. Providing a comprehensive customer education with your products or services while assisting your customers can help your company improve your customer service and bring it to the next level. When your customers have enough knowledge, they feel confident and do not bother your team with multiple questions. Thus it is important not only to provide good self service options, but also to train your customer service team to educate your customers while assisting them.

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Predictions for Customer Service Trends in 2022

Predictions for Customer Service Trends in 2022

As the globe shifts into a new year – and a new post-pandemic reality – consumer spending and behavior patterns are expected to change yet again.  While the movement toward consumer empowerment continues – what can we expect within this arena in 2022? Let’s take a look at some of the trends we can expect to see within the customer service landscape and some of the changes consumers will be initiating. Trend 1: Customer Service Becomes The Face of The Brand In a world that continues to lean toward globalization and nonstop accessibility, brands are expected to offer 24/7 services and instant responses via social media channels.

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3 Tips for Running a Successful Online Business in 2022

3 Tips for Running a Successful Online Business in 2022

The revenue potential for online businesses continues to grow. In 2020, eCommerce accounted for 18% of global retail sales. That number is expected to grow to close to 22% by 2024. Still, maybe your business isn’t seeing the growth you would like. No matter how hard you try, you are likely missing out on potential sales, revenue, and profits. There are some steps you can take to make your online business as successful and profitable as possible. You don’t need to be a marketing genius. You just need to take advantage of some tools that are already available. Whether it is about choosing the right marketing software, adding live chat, or organizing everything around your brand, just making some minor adjustments can make a massive difference.

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10 Tips to Help You Get Ready to Customer Service Job Interview

10 Tips to Help You Get Ready to Customer Service Job Interview

The job of customer service agent requires having a personal contact with consumers or businesses. Thus your interviewer will try to find out as much as possible about your communication skills and ability to interact with people and provide them with assistance. It is not enough to know answers to questions which can be asked during the customer service job interview. You need to possess specific soft skills and meet the requirements of the position you apply to. In this blog post you will find useful tips which will help you feel comfortable and confident during your interview.

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10 tips to boost your post holiday sales

10 Tips to Boost Your Post Holiday Sales

The holiday season is a time for joy, family, giving… and big sales opportunities for businesses. But when the wrapping paper is thrown out and the holiday leftovers are cold, many businesses find themselves trying to figure out how they’re going to keep up with their business goals. Whether you beat your holiday sales goals or missed them entirely, a new year is a new slate to go after. The good news is that there are always ways to boost your post-holiday sales, even after you’ve taken down your holiday displays and returned merchandise. Here are ten tips for maintaining momentum following the holidays, whether you’re trying to make up ground or maintain what you’ve built:

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empathy in customer service

Empathy in Customer Service. What Do Experts Say?

Empathy is often lauded as a critical key to successful customer service. But how does it work? What role does empathy play in helping create customers for life and not mere customers for now? And, what about the flip side: what’s the damage done by lack of empathy? After all, we’ve all heard stories and experienced firsthand the horror of dealing with a “service” representative who is anything, but nice. A Korean study in the healthcare sector found that empathy improves patient satisfaction and compliance. Five hundred and fifty outpatients at a large university hospital participated in the study. The results of this study showed that the physician’s empathic communication skills significantly and substantially influenced patient satisfaction and patient compliance.

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How Digital Transformation Can Revolutionize Your Customer Service

How Digital Transformation Can Revolutionize Your Customer Service

The global market has gone digital. The impacts of COVID-19 and the rise in eCommerce have shifted how consumers interact with their favorite brands and businesses. However, despite these seismic shifts and massive opportunities, many have still yet to embrace digital transformation. A failure to recognize how rapidly technology is changing customer expectations could have consequences for every business, regardless of industry or niche. When a company or organization understands the power of digital transformation and acts accordingly, they have the potential to become a leader in their field. They can build a loyal customer base, increase revenue and see an improvement in brand image.

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