Provide Support Blog

January 18, 2022 Provide Support Team

3 Tips for Running a Successful Online Business in 2022

The revenue potential for online businesses continues to grow. In 2020, eCommerce accounted for 18% of global retail sales. That number is expected to grow to close to 22% by 2024. Still, maybe your business isn’t seeing the growth you would like. No matter how hard you try, you are likely missing out on potential sales, revenue, and profits. There are some steps you can take to make your online business as successful and profitable as possible. You don’t need to be a marketing genius. You just need to take advantage of some tools that are already available. Whether it is about choosing the right marketing software, adding live chat, or organizing everything around your brand, just making some minor adjustments can make a massive difference.

December 23, 2021 Olga

10 Tips to Help You Get Ready to Customer Service Job Interview

The job of customer service agent requires having a personal contact with consumers or businesses. Thus your interviewer will try to find out as much as possible about your communication skills and ability to interact with people and provide them with assistance. It is not enough to know answers to questions which can be asked during the customer service job interview. You need to possess specific soft skills and meet the requirements of the position you apply to. In this blog post you will find useful tips which will help you feel comfortable and confident during your interview.

December 7, 2021 Provide Support Team

10 Tips to Boost Your Post Holiday Sales

The holiday season is a time for joy, family, giving… and big sales opportunities for businesses. But when the wrapping paper is thrown out and the holiday leftovers are cold, many businesses find themselves trying to figure out how they’re going to keep up with their business goals. Whether you beat your holiday sales goals or missed them entirely, a new year is a new slate to go after. The good news is that there are always ways to boost your post-holiday sales, even after you’ve taken down your holiday displays and returned merchandise. Here are ten tips for maintaining momentum following the holidays, whether you’re trying to make up ground or maintain what you’ve built:

November 18, 2021 Provide Support Team

Empathy in Customer Service. What Do Experts Say?

Empathy is often lauded as a critical key to successful customer service. But how does it work? What role does empathy play in helping create customers for life and not mere customers for now? And, what about the flip side: what’s the damage done by lack of empathy? After all, we’ve all heard stories and experienced firsthand the horror of dealing with a “service” representative who is anything, but nice. A Korean study in the healthcare sector found that empathy improves patient satisfaction and compliance. Five hundred and fifty outpatients at a large university hospital participated in the study. The results of this study showed that the physician’s empathic communication skills significantly and substantially influenced patient satisfaction and patient compliance.

October 25, 2021 Provide Support Team

How Digital Transformation Can Revolutionize Your Customer Service

The global market has gone digital. The impacts of COVID-19 and the rise in eCommerce have shifted how consumers interact with their favorite brands and businesses. However, despite these seismic shifts and massive opportunities, many have still yet to embrace digital transformation. A failure to recognize how rapidly technology is changing customer expectations could have consequences for every business, regardless of industry or niche. When a company or organization understands the power of digital transformation and acts accordingly, they have the potential to become a leader in their field. They can build a loyal customer base, increase revenue and see an improvement in brand image.

June 1, 2021 Olga

8 essential live chat features to improve your customer service

For more than 15 years businesses have been using live chat software to assist their customers. During this period the significance of phone and email customer service has noticeably decreased. The time is money and more and more customers prefer using live chat and multitask instead of waiting in a queue for phone assistance or for email response. They expect to have their issues resolved right here and right now. With live chat playing the key role in customer service more and more vendors started offering this tool and develop it following their customers’ requests and demands. In this blog post we will talk about not major but really important live chat features which will not only improve the overall customer service, but will also facilitate customer your service workflow.

February 18, 2021 Olga

Top Live Chat Features for your Business

For any company no matter large or small, it is important to have excellent and professional customer service. Lots of consumers today prefer to chat with an agent online instead of calling by phone. Thus they expect to see a live chat button on your website. However, live chat services are different and before you integrate a web chat with your website you need to answer the following questions: Who are my customers? How do they prefer contacting our customer service? Do I need 24/7 live chat customer service? Do I need a chat bot? Do I need a dedicated live chat customer service team or will my employees multitask? By answering the above questions you will develop your live chat customer service strategy and will have specific requirements in mind while choosing live chat software for your company website. In this blog post we will tell about live chat features helpful both for large businesses and small ones.

January 26, 2021 Olga

First five steps to start selling online

The Covid-19 pandemic forced retailers to close their doors and start selling online. Recent surveys reveal that 59% of shoppers research online before they buy to ensure they are making the best possible choice and 47% of total global purchases are completed online. Today without a ecommerce website, where customers can take a look at your products and choose whatever they need, it is impossible to survive the competition on the retailers market. In 2020 many small businesses which used to sell offline were forced to build their ecommerce websites from scratch and learn how to promote themselves online. The year 2021 will become the year of new experience. During this time it is important not only to keep loyal customers but also spread online presence and win the customers who seek new suppliers instead of those who failed to adjust to the pandemic rules.

December 17, 2020 Olga

8 Tips How to Take the Most out of Live Chat

Live chat has been around for about two decades. Being in business for more than 15 years Provide Support was among first live chat software providers. By offering reliable communication tool we managed to win trust and loyalty of many customers around the globe. Today we are proud to provide our service to thousands of businesses that improve their customers service quality and sales level with help of live chat technology. In this blog post we will be glad to share our experience and provide useful tips which will help you see the hidden potential of various live chat features and take the most out of them.

November 11, 2020 Olga

5 Tips to Keep Customer Satisfaction High During Holiday Rush

The holiday season is not just about eating cookies, watching movies and shopping perfect gifts. It’s the busiest time for retailers both big and small. While preparing for the mad holiday rush, it’s essential that your entire team is on the same page. Both business owners and managers need to realize that the load during active shopping season increases and it is necessary to take additional actions to keep customer satisfaction high. Moreover, shoppers during holiday sales buy not only gifts, they also sneak items into baskets for themselves. Thus the load increases not only on customer service team, but also on other departments responsible for packing and shipping. In this blog post we will share 5 useful tips to keep customer satisfaction high during holiday rush.