Provide Support Blog

October 19, 2023 Olga

Getting Started with Affiliate Marketing: Tips for Beginners

Affiliate marketing is a great low-cost way to earn money without any investments and risk. Lots of online content creators partner with businesses, promote them and in return earn commission for each sale. This is how the affiliate marketing works. However, the main challenge for beginners in affiliate marketing is the cost and effort involved in building their website and audience. In this blog post we will share useful tips for beginners in affiliate marketing and will describe how to start affiliate marketing business for free. Click here to start earning affiliate commission with Provide Support Before we start it is necessary to understand what affiliate marketing is and how it works.

October 10, 2023 Olga

Introducing Provide Support pricing update

Provide Support starts the process of prices increase implementation. These adjustments are necessary to continue delivering new and cutting-edge solutions, enabling you to provide exceptional customer service. Provide Support, LLC has been offering live chat software for websites for almost 20 years. Our service is known to be the one of the most reliable on the market with 99.99% uptime. Like many SaaS companies we have been facing challenges such as inflation and raising hardware costs. However, our prices have remained the most reasonable on the market for many years and have never been increased.

June 30, 2023 Olga

Why successful customer service strategy is important [Infographic]

According to Zendesk, 81% of consumers say that they would likely make another purchase after a positive experience. Thus, successful customer service strategy should be the highest priority for many businesses today. No matter whether you sell goods or provide services, you need to meet your customers’ expectations on every step of their journey. The very first interaction with your company starts from the search engine where users type their search query to find whatever they need. Hence you should make sure your business is listed and a meta description is clear. Then your potential customers come to your website, where you need to put your best foot forward to make positive impression.

November 22, 2022 Olga

Customer service metrics worth your attention

It is no longer a secret that customer service plays one of the leading roles for any business today. Together with marketing and sales teams, customer service agents fight for new customers, product reputation and brand awareness. However, when it is easy to see effort of marketing and sales teams, the results of customer service representatives are not that evident and sometimes require measurement. For this purpose, exist standard customer service metrics which we would like to describe in our blog post. Customer Satisfaction Score (CSAT) To measure how your customers are happy with the service provided by your team, you can use customer satisfaction score metric (CSAT). It is based on a question “How satisfied are you with the experienced you had with our company?”. To calculate the CSAT, you need to divide the number of those customers who gave a positive response by the total number of responded customers. The result will show you how satisfied were customers with the experience they received.

August 8, 2022 Olga

Benefits of in-house data storage

Data security problem has recently become of the highest priority for business owners all over the globe. No matter whether your business is big or small, all issues related to data protection have become number one concern. IBM’s Cost of a Data Breach Report found that the average cost of a data breach is $3.86 million and moving in an upward trend. Thus, all measures for keeping company information safe should be taken. In this blog post we will discuss pros and cons of in-house data storage vs commercial clouds. Pros and cons of in-house data storage Self-hosting means installing, running and maintaining all the hardware locally, while cloud-hosting is about renting this service from a SaaS provider. Though hosting on-premise sounds scaring, there are a lot of advantages of the in-house data storage:

July 4, 2022 Olga

Best tools for the effective remote teamwork

Today virtual offices became the necessity rather than an additional way of organizing the workflow. Lots of businesses have started hiring remote teams recently. However, Covid-19 pandemic significantly sped up this process and forced many businesses to move to virtual working environment. The necessity to transfer to remote offices made this process quite chaotic with various inconveniences both for employees and employers. In this blog post we will recommend the tools for effective remote teamwork to facilitate your remote office setup or improve the workflow of an existing one. However, before we start let us highlight the most important features for the successful remote teamwork:

June 9, 2022 Olga

5 Reasons your Customer Service isn’t Human Enough

Digital customer service becomes more and more popular among businesses. And the reasons for switching to other than phone customer service channels are more than obvious: More cost saving customer service budgets; Faster customer response time; Lower load on customer service agents. At the same time with increased efficiency and profitability customer service loses its humanity that many customers are carving. Thus, to get higher satisfaction rates for customer service quality you should offer human touch and personalization. In this blog post we highlighted several reasons why your customer service isn’t human enough.

reliable communication channel for customers and employees

April 29, 2022 Olga

3 Reasons You Need to Have a Reliable Communication Channel for Your Customers and Employees

Secure and reliable communication channel is one of the most important aspects of any successful business today. Information leaking can damage even more than destruction or theft in modern world. For ages people have been struggling to keep data secure and protected. They invented various ways of secure data exchange: private messengers, pigeon post and encrypted texts in Middle Ages invisible ink and more advanced texts encryption in late 19 and early 20 century password protected data in 1960th email invention in 1970th data protection with help of antivirus software development in 1980th the rise of firewalls to protect data exchange in 1990th more and more improvements against data leaks and more advanced measures to protect information exchange today

How Virola messenger changes the way you secure your data

April 13, 2022 Provide Support Team

How Virola changes the way you Secure your Data

Data security is a critical issue for companies today. In our evolving data ecosystem, businesses that collect and transmit data need to take special precautions to ensure that their data is secure. Security is becoming more important than ever, as hackers become more sophisticated and companies face greater risks. However, too many companies still rely on outdated security measures that are no longer effective. If your company harnesses the power of data for its daily operations, it is essential that you use a secure messenger. Without proper security, your data – or the data of your customers – is at risk of being stolen or compromised. This can lead to financial losses, damaged reputations, and even lawsuits. That is why we created Virola – a secure messenger and collaboration tool.

customer education, educational customer experience

March 16, 2022 Olga

How to Provide Educational Customer Experience

Modern customer service is not a simple process of answering customer questions and solving their issues. First of all it is an essential part of any business operations that can make or break a business. Statistics shows that for 86% of consumers good customer service turns one-time clients into long-term brand champions. Providing a comprehensive customer education with your products or services while assisting your customers can help your company improve your customer service and bring it to the next level. When your customers have enough knowledge, they feel confident and do not bother your team with multiple questions. Thus it is important not only to provide good self service options, but also to train your customer service team to educate your customers while assisting them.