A new spell-checking engine has been introduced in our latest console release version 5.7.1. Hunspell Engine uses Open Office dictionaries, which we hope will give our customers more freedom in choosing the dictionary which is right just for them, or perhaps multiple dictionaries for those who command several languages. >>>
Love is in the air! Valentine’s Day is just around the corner. It’s the time to share your holiday mood with your customers and decorate your website with our special Valentine’s Day inspired chat icons. You are welcome to select any set of available icons and add some seasonal flavor to your Company website.
Valentine’s Day is a time when people show feelings of love, affection and friendship. Our designers have created special chat icons for this wonderful holiday, so do not miss a chance to add some Valentine’s Day touch to your website.
The main purpose of this blog is to share our best practices and knowledge with our valuable customers and help them to enhance, improve and take the most out of the live chat service implemented on their websites. We will assist you in your efforts to make your clients feel like kings and queens and create strong customer loyalty through outstanding customer care service.
We will keep you up to date on all our improvements, new features releases and promotions. If you have a topic that you would like us to cover, please leave a comment in this blog.
Thank you and enjoy!
We are glad to announce an official release of our new 5.7.1 operator console for Windows, Mac (only Intel based) and Linux. Lots of minor bug fixes have been implemented and a support for Mac Mountain Lion has been added. We would also like to focus your attention on new features now available in the 5.7.1 version. They include: >>>
22 November, 2012
The time is coming! Don’t we all expect this special season of unbelievable discounts and amazing tasting cakes. The time, which presents a great opportunity to give and share something with the people around us, the people we meet on our paths, whom we love and value. >>>
22 October, 2012
Now more burning hot keys are available to use within the Operator Console client.
The hot keys cover the most popular features and console options. Below you will find a full list of supported shortcuts. >>>
13 October, 2012
Brand new look and a current of fresh air on our Home Page. Have you come to notice it?
We want to be the best for you, so that you are proud of your choice. We keep it in the style of Provide Support – nice, clean and simple, so you will not confuse us with anybody else. But taking into account your feedback we have added a few things which our home page was previously missing, such as a quick steps guide to starting the service (you may see it on the right), as well as highlights of the benefits and major features of the service (across the center).
We hope this new layout will please you, our current users, make sign up easier for those whom you refer to us, and encourage all new comers to try the service!
Check it out at https://www.providesupport.com/ and let us know what you think. We value your opinion!
10 October, 2012
We don’t mean for you to scare your customers away from the website. But wouldn’t it be nice to let go of your fears and relax in the mystery of the ancient holiday?
For those of you who think likewise, we have posted a series of Halloween-themed chat icons: https://www.providesupport.com/product/chat-icons-halloween-en.html
Feel free to post it on your website and indulge in the holiday spirit.
Your Provide Support Team
19 June, 2012
Meeting multiple customer requests, we have added a new feature to our Graphics Chat Button Code form. The feature called “floating chat button code” allows you to fix the chat icon to a certain position on your web page, so that when the user scrolls the page the button remains visible, creating a “floating” effect. >>>
22 March, 2012
For the coming season of spring holidays we have prepared for our users a new set of chat icons. In our gallery at https://www.providesupport.com/product/chat-icons-spring-en.html you will find custom-designed chat icons for Easter and Passover holidays.
Pick the ones you like for your website and share your spirituality with everyone.
Our team sincerely hopes that the coming holidays will bring love and peace into your families and your hearts. Don’t miss to share it!