Predefined, canned or saved responses in some cases help to facilitate and enhance live chat communication. However, live chat agents should keep in mind that misusing this feature may lead to their chat sessions sound robotic and unfriendly. All bread is not baked in one oven. The same should be applied to live chat canned responses for your company’s customer service. They should be unique and adjusted to your business needs.
Though, it seems quite clear what kind of responses to add, I would like to describe some scenarios which will help you to create canned responses for your live chat.
Greeting your customer
Most live chat providers offer an ability to customize system messages, which appear automatically when the chat is initiated. Definitely, adding valuable for your customers information to such messages will save your team’s time and will give your customers clear directions what to do further. You can include some basic instructions, greet your customers or just thank them for contacting your support chat. Here are a couple of examples of such messages: >>>
While communicating with customers over live chat there is always a risk to spoil the impression of the conversation by writing something inappropriate. However, not all customer service representatives realize this risk and understand that there are phrases and words to avoid in live chat communication.
The words you use to communicate can convey a lot of meaning. That is why it is important to set the right tone of the conversation from the very first minutes. In this blog post I would like to share some useful customer service tips that will help to improve your overall customer service experience and avoid awkward situations.
Drop the Jargon
Quite often customer service representatives over-estimate customer knowledge about their products or services. And as a result use professional jargon while talking about their offering. To avoid misunderstanding try to provide detailed explanations and descriptions of what you are referring to. >>>
Customer experience is now winning the leadership race to become the main business differentiator. Hence, the need to create a strong customer service team which will enable the delivery of great customer experience. The need is becoming more acute and palpable.
According to Gartner, by 2017, 50% of consumer product investments will be redirected to customer experience innovations. Undoubtedly, some of them will be directed to improving the customer service agent training. After all, 78% of consumers agree that competent customer service reps are most responsible for happy customer experience.
Good training not only boosts productivity, but ensures a higher quality of customer service, which leads to more satisfied customers, increased customer loyalty, and happier employees as well. The benefits are innumerable. >>>
We are all dreaming of some perfect destination in our lives, in our businesses, in our relationships. A place which we could call home, where we can relax and savor each moment of existence. Does it exist? I feel that it does.
In my perception this place is very magical. It is a state of perfect balance where, once you reach it, everything gets taken care by itself, one element enabling and supporting the functioning of another and where everything is interconnected and interrelated. It is one whole self-sufficient entity. And because it does not need support from the outside, it is joyful, it is abiding in a state of nirvana.
How to reach this bountiful state? Whether we are talking about customer service or any other aspect of life, the first step in that direction is to recognize the fact the some things are out of balance now. Seeing clearly the dysfunction of the current state is the most important aspect of a journey back to a balanced state. >>>
Millions of businesses use Live Chat software for customer communication needs. From small start-ups to major corporations, Live Chat makes it super easy to handle customer interactions on the spot, bringing along high speed of resolution and incredible ease of use for both website visitors and support agents.
To help you create a better customer experience, we’ve pulled together step-by-step instructions for getting your Live Chat tool up and running in no time. Let’s quickly cover the main things you need to do to get started on Provide Support. >>>
Magento Content Management System powers 26% of top Ecommerce websites. Responsive layout, customizable design and an ability to reinforce Magento based websites with a great variety of useful extensions make this system one of the most popular among eCommerce platform solutions. A great deal of Magento extensions are available for different purposes. In this article we will suggest which of them will help to improve customer engagement and provide better customer support service.
Get closer to your audience with special custom forms
Being transparent and letting customers contact you whenever they have questions or would like to leave a feedback is a great step towards excellent customer support service. If you are not ready to utilize a live chat tool on your website, customizable web forms may become a good alternative which lets your visitors get in touch with you fast and easily. The WebForms extension is ideal for this purpose. It lets you not only design your own form and place it on your website but also get email notifications, filter results and integrate with your HelpDesk system. More detailed features description is available here. >>>
Magento Go is a cloud-based, web-hosted eCommerce software, the best option for small businesses who have just started their journey as online retailers. It offers all necessary functionality for setting a website store from scratch. Focusing on starting retailers with moderate programming knowledge Magento Go offers lots of useful features which make it stand out on the market of shopping cart software. In this article we will highlight the advantages of Magento Go solution and will offer different enhancements for hosted Magento based websites. >>>
Most of Provide Support customers are running blogs hosted with Google Blogger together with their company websites. Being reachable from everywhere is very important for any business and having the Live Chat Button added to all social media platforms you use for your business will bring your company more sales and improve your customer support. services. Our customers like to have an easy way to contact support reps and Live Chat is the one of the easiest as it requires just a couple of clicks. >>>
Provide Support offers a universal live chat tool with the Visitor Messenger which allows customization into your local language and guarantees smooth performance no matter what language you operate it in.
Chat with your customers in any language
Our operator live chat console supports characters of almost all world’s languages. Whatever language you speak, you can interact with your clients in that language and be sure that your messages will be displayed to them correctly. >>>
Many organizations who adopted cloud computing technology directly attribute it for their ease of start-up and ongoing operation. Their experience shared and spread across multiple online community boards, kindles an interest in all of us, new as well as seasoned entrepreneurs, willing to give it a try and see if it brings any actual benefits.
Live chat technology is one such niche in the cloud computing which, although very popular today, continues to earn new fans across the globe. No matter how versed some of us may have become in discussing the benefits of cloud through reading the multiple expert views on the subject, it’s always a challenge to start something new as we hardly imagine what to expect and what exactly we’ll be faced with.
If you are one of such users, considering to add a live chat option and wondering how do you go about setting this up for your website, here is a quick road map of the implementation process. >>>