Terms of Service

Usage of Provide Support Live Chat Service offered by Provide Support, LLC is subject to the following Terms of Service.

Any company or person creating an account on the https://www.providesupport.com/ web site and/or subscribing to this service fully agrees to abide by these Terms of Service.
We provide our services "AS-IS", in that we expressly disclaim all warranties or conditions of any kind for the services we provide, including both expressed as well as implied ones. Although we will make every effort to keep our service up and running, it may be unavailable at times. We do not warrant or ensure the continuous availability of our services. To the fullest extent permitted under law, Provide Support, LLC will have no obligation or liability to you for the website content or the website services (whether arising in contract, warranty, tort, including negligence, product liability, copyright infringement, patent infringement or other action under law or equity) for any direct, incidental, indirect, special, or consequential damages or liabilities (including any loss of data, revenue, or profit) arising with respect to your use or access of the website content or website services.
Provide Support, LLC is fully committed to protecting the privacy of all our customers. An industry-standard secure connection for chat sessions is enabled by default for all new accounts. If the confidentiality of your chat sessions is important, this feature should remain enabled. If you choose not to use a secure connection, your conversations may be unlawfully intercepted by third parties while being transmitted over the Internet.

Chat conversation transcripts are not stored on Provide Support servers unless Chat Transcripts Saving is explicitly enabled in the account settings. They remain on the chat server only for the duration of the chat session, then optionally sent by email according to the user account settings, and then deleted.

Provide Support Live Chat Service offers a file transfer feature. Files are transferred over a secure connection if secure chat connection is enabled in the user account settings. Uploaded files are temporarily stored on the chat server for the duration of the chat session so that they can be downloaded by other participants in that session. These files are associated with the specific chat session in which they were transferred and are deleted immediately after the session ends, unless Chat Transcripts Saving is enabled in the account settings.
Provide Support Live Chat Service offers a Chat Transcripts Saving feature. This feature is disabled by default for all accounts and should be enabled only if doing so does not violate your organization's security or privacy policies.

By enabling Chat Transcripts Saving in the account settings, you explicitly agree to the storage of chat data on Provide Support servers.

When Chat Transcripts Saving is enabled, all chat conversation transcripts are stored on Provide Support servers. Files transferred during chat sessions are stored together with the chat transcripts, with a total size limit of 50 MB per transcript and a maximum file size of 10 MB per file, unless custom limits have been configured for the account.
To set up your account properly you may need to enter some personal information, such as names or email addresses. In no case will we disclose this information to third parties unless forced to do so by law.
You will receive a password and account designation upon completing the service's registration process. You are responsible for maintaining the confidentiality of the password and account.
No part of the Provide Support, LLC web site can be reproduced, stored or transmitted in any form without the prior written permission of Provide Support, LLC. You agree not to reproduce, duplicate, copy, sell, trade, or resell any portion of the service or access to the service, outside of your subscription.
You agree not to make custom changes or additions to the proprietary HTML code needed to use our service on your site. The code string must be inserted exactly as it appears on the set up page on the https://www.providesupport.com/ web site, without changes. If you have a specific implementation need that may require modification of this code, you agree to contact us beforehand for technical support.
Provide Support, LLC charges per chat operator profile created in your account. Each operator profile is intended for use by one person at a time. You must not share a single operator profile among multiple people simultaneously. For supervision or training purposes, real-time operator monitoring should be used.
Provide Support Live Chat Service can significantly increase clients trust and credibility of any website using it. Provide Support, LLC reserves the right to refuse to provide or continue providing the service to any company or person who may be using it in an unlawful, harmful, or otherwise objectionable manner, at a sole discretion of Provide Support, LLC.
Provide Support, LLC expressly disallows use of chat buttons or links in automated email messages or newsletters that may be considered as Unsolicited Commercial Email (UCE), also referred to as "SPAM".
Provide Support, LLC offers chat communication technology only, and shall not be deemed responsible for any unlawful, harmful, or otherwise questionable use of the service by its customers.
Provide Support Operator Console uses The Sentry Spelling-Checker Engine Copyright © 1994 - 2003 Wintertree Software Inc. The dictionaries distributed with the Operator Console may only be used in conjunction with the Operator Console application program.
We reserve the right to revise these Terms of Service at any time, without prior notice. The most recent version of these Terms of Service is always available at the https://www.providesupport.com/ web site.

Terms of Service

See also