The Future of Customer Experience: Top 10 Trends for 2018 and Beyond (Infographic)

Over the recent years customer experience has dramatically grown in value to supersede product quality and price. Companies that deliver outstanding customer experience can truly win over the competition, retain more loyal customers and improve their bottom line. So what’s trending in the world of CX today?

Since customer expectations are changing just as rapidly as technology advancements, improving customer experience has become an ongoing goal for most companies. Dimension Data found that over 82% of companies recognize the customer experience as a competitive differentiator. According to another survey by Harvard Business Review, 86% of business leaders agree that CX is vital for success.

Where does your company stand when it comes to customer experience? If you want to stay competitive and relevant in 2018 and beyond, take a look at the infographic below that highlights top 10 CX trends to pay close attention to in the years ahead. Are there any other trends we missed? Feel free to share your thoughts in the comments.

The Future of Customer Experience: Top 10 Trends
The Future of Customer Experience: Top 10 Trends

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Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses:

Mary Shulzhenko
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  1. These trends can be quite tricky, but hopefully, I’ll be reading an article by you guys that talk about the predictions you made for 2018. Thanks for the insight and looking forward to more blog posts from you!

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