The process of live chat and X-Cart integration is quite simple and requires adding live chat button code to your website front page, Please follow the below steps to proceed with integration:
- Get your Provide Support Live Chat Button Code. You can do this on the My Account / Chat Button Codes page, where you need to click 'Fully Featured Chat Button Code with Uploadable Online / Offline Images' and copy the code.
- Now log into your X-Cart admin and follow Content / Front Page to add the code to your website front page
- You'd need to click "code view" icon there and insert the code you generated in the Provide Support account Control Panel.
- After you have inserted the code, click 'Update' button and save changes
You have successfully added the code, now check these tips & tricks which will help you to customize your live chat tool and start offering live chat assistance to your website visitors:
- Check available live chat icons in our gallery and choose any set or upload your custom ones on the Account Settings / Images page
- Customize your Pre-chat and Offline forms on Account Settings / Pre-chat Survey and Account Settings / Offline Form pages
- Add departments and edit your operator profiles on the My Account / Operators and Departments page
- Create predefined responses for your representatives on the My Account / Canned Responses page
- Download and install the operator console then log into it with your operator credentials to appear online