Usage of Online Customer Support Chat Service offered by Provide Support, LLC is subject to the following Terms of Service.
Chat conversation transcripts are not stored on Provide Support chat servers. They remain on the chat server for the duration of the chat session, then optionally sent by email according to the user account settings, and then destroyed.
Provide Support Live Chat Service offers file transfer feature. Files are sent over a secure connection if such a connection type is selected for chats in the user account settings. Sent files are temporarily stored on the chat server for the duration of the chat session to make them available for download by other participants of that particular chat session. Files temporarily stored on the chat servers are linked to the particular chat session they were sent in, and destroyed immediately after that chat session has been finished.