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Direct Live Chat integration with PrestaShop theme

For integrating live chat button with your PrestaShop theme directly you need to have access to your PrestaShop files via standard FTP client or the CPanel File manager.

Please use the following guide to add the chat button to your website theme.

  1. Open your PrestaShop files.
  2. Now open PrestaShop / Themes / Your theme name folder. Your theme name can be checked in PrestaShop admin panel in Preferences / Theme.
  3. Find footer.tpl file and open it with Notepad.
  4. Grab the code for your chat button. For this log into your Provide Support account Control Panel, follow there My Account / Chat Button Codes page and choose 'Fully Featured Chat Button Code with Uploadable Online / Offline Images'.
  5. Insert your chat button code to the footer.tpl before closing </body> tag.
  6. Before <script type="text/javascript"> part of your chat button code insert {literal}, then add {/literal} after closing </script> tag. This will prevent PrestaShop template engine from evaluating the code.
  7. Save changes in your footer.tpl file and upload it to your FTP or Cpanel