Having live chat tool on the website is vital for any online store. Provide Support offers detailed integration guide for AmeriCommerce store users. With AmeriCommerce system click-to-chat can be added to the whole theme, to a specific template or to single pages. When you add your chat button to a theme, it will appear on all website pages. However, if it is added to a template, it will appear only on those pages where this template is available. In case you'd like to let your visitors initiate support chat requests from specific pages, you can add your live help button only to those pages sources.
We recommend adding the click-to-chat button to all pages as this will let your customers contact you on any stage of purchase with their questions. In our integration guide we describe how to add the live chat button with help of widget and direct integration with HTML source. If you would like to add your chat button to a fixed position on your browser window, e.g. the bottom corner or vertical side image, we suggest that you generate our 'Floating chat button code' and insert it as a Custom HTML Widget. But if you need to add the click-to-chat button to specific website section, then editing HTML source will be required.
</>button and insert your chat script there.
That's it! You have successfully integrated the live help button with your online store. Now follow the below tips to appear online and customize your chat window look and feel: