Live Chat features Archives

February 18, 2021 Olga

Top Live Chat Features for your Business

For any company no matter large or small, it is important to have excellent and professional customer service. Lots of consumers today prefer to chat with an agent online instead of calling by phone. Thus they expect to see a live chat button on your website. However, live chat services are different and before you integrate a web chat with your website you need to answer the following questions: Who are my customers? How do they prefer contacting our customer service? Do I need 24/7 live chat customer service? Do I need a chat bot? Do I need a dedicated live chat customer service team or will my employees multitask? By answering the above questions you will develop your live chat customer service strategy and will have specific requirements in mind while choosing live chat software for your company website. In this blog post we will tell about live chat features helpful both for large businesses and small ones.

December 17, 2020 Olga

8 Tips How to Take the Most out of Live Chat

Live chat has been around for about two decades. Being in business for more than 15 years Provide Support was among first live chat software providers. By offering reliable communication tool we managed to win trust and loyalty of many customers around the globe. Today we are proud to provide our service to thousands of businesses that improve their customers service quality and sales level with help of live chat technology. In this blog post we will be glad to share our experience and provide useful tips which will help you see the hidden potential of various live chat features and take the most out of them.

September 11, 2020 Olga

Live Chat Features that Enhance Agents’ Performance

Businesses have been successfully using live chat software for their customer service needs for more that 10 years. During this time we have seen the sky-rocket evolution of this tool. More and more vendors started appearing on the market offering various improvements and enhancements. However, not all features which live chat software providers offer are useful and really helpful during customer service workflow. Some of them just sound good but do nothing helpful. In this blog post we will tell you about live chat features that are really helpful for customer service agents, facilitate their workflow and help improve customer service experience.

December 16, 2015 Julia Lewis

10 Features That Will Surely Make Your Support Agents Fall in Love with Live Chat

A new era of technology is transforming the customer service landscape, and today’s small businesses are challenged to keep pace with the changing times. With more and more channels becoming available for customer communication, many small business owners naturally start questioning themselves which of these channels would be the best fit for their customer support needs. With limited resources, they often have to choose just a few that would be most cost-efficient for business and convenient for both the customers and service team. Live Chat has proven itself as a highly effective communication method that allows delivering customer support in real time. Statistics show that Live Chat is especially well-suited to answering simple queries and pricing/product questions customers might have while shopping online. This communication channel is also reported to significantly reduce customer service expenses, as the cost of a single Live Chat interaction is one of the lowest compared to other customer support channels. And last but not the least, customer support agents absolutely love it.

September 18, 2014 Olga

New Live Chat Updates from Provide Support

Provide Support is glad to announce new software improvements which have been implemented recently. They include not only new features but also server updates which make our service more stable and secure. Please take a look at the below features description. Live Chat and Google Analytics Integration: New feature of Google Analytics integration allows tracking as events initiated chat requests and sent offline messages. Two types of events are pushed to your Google Analytics account: Chat Started – this event is pushed when a visitor fills out the pre-chat form and clicks ‘Start Chat’ button Offline Message Sent – this event is pushed when a visitor sends an offline message

June 2, 2014 Julia Lewis

Putting Live Chat to Work for Omnichannel Customer Service

Customers today want to use a breadth of communication channels for customer service, and while their preferences are quickly changing, they expect to receive seamless and consistent online experience across all the channels available to them. Strong online presence across multiple channels is no longer an option, it’s an essential part of matching up evolving customers’ needs and behaviors. In this article we would like to take a look at the reasons behind the demand for omnichannel customer service, consider its most challenging aspects and share ideas and thoughts on how these challenges can be tackled using Live Chat software features.