How to Reinforce Magento Go Based Website with Additional Tools

Magento Go Live Chat Integration
Provide Support and Magento Go Integration

Magento Go is a cloud-based, web-hosted eCommerce software, the best option for small businesses who have just started their journey as online retailers. It offers all necessary functionality for setting a website store from scratch. Focusing on starting retailers with moderate programming knowledge Magento Go offers lots of useful features which make it stand out on the market of shopping cart software. In this article we will highlight the advantages of Magento Go solution and will offer different enhancements for hosted Magento based websites. >>>

How to add a Chat Button to Blogger

Live Chat on Google Blogger
Live Chat on Google Blogger

Most of Provide Support customers are running blogs hosted with Google Blogger together with their company websites. Being reachable from everywhere is very important for any business and having the Live Chat Button added to all social media platforms you use for your business will bring your company more sales and improve your customer support. services. Our customers like to have an easy way to contact support reps and Live Chat is the one of the easiest as it requires just a couple of clicks. >>>

Live chat language customization. How to install and use it

Multi-lingual live chat support

Provide Support offers a universal live chat tool with the Visitor Messenger which allows customization into your local language and guarantees smooth performance no matter what language you operate it in.

Chat with your customers in any language

Our operator live chat console supports characters of almost all world’s languages. Whatever language you speak, you can interact with your clients in that language and be sure that your messages will be displayed to them correctly. >>>

Adding Live Support For Website. How It Works

How to Add Live Support For WebsiteMany organizations who adopted cloud computing technology directly attribute it for their ease of start-up and ongoing operation. Their experience shared and spread across multiple online community boards, kindles an interest in all of us, new as well as seasoned entrepreneurs, willing to give it a try and see if it brings any actual benefits.

Live chat technology is one such niche in the cloud computing which, although very popular today, continues to earn new fans across the globe. No matter how versed some of us may have become in discussing the benefits of cloud through reading the multiple expert views on the subject, it’s always a challenge to start something new as we hardly imagine what to expect and what exactly we’ll be faced with.

If you are one of such users, considering to add a live chat option and wondering how do you go about setting this up for your website, here is a quick road map of the implementation process. >>>

Choosing the Best Chat Button Code for Your Site – Part 2

Chat Button and Text Chat Link Codes
Chat Button and Text Chat Link Codes

In our previous article we described several available chat button codes options and features coming with them. In this part we will continue digging further to discover what is available with Provide Support system and how those codes can be utilized and integrated with your website.


Choosing the Best Chat Button Code for your Website

chat button codes
How to choose the right chat button code

Provide Support offers different chat button and text chat link codes which can be used on your website pages. Selecting the right code and the right position for the chat button or the text chat link sometimes can be a tough task. Here we will offer you lots of useful recommendations and pieces of advice which will help you to make the integration task easier. We will also describe all available options with our chat button and text chat link codes, including integration instructions.


Growing Facebook following with Live Chat (part 2)

Growing Facebook Followers with Live Chat

Live chat for website is really a jack of all trades, – we are coming to this conclusion as we continue discovering diverse uses of it that can bring immense benefits to every business. Besides its main functions, those of customer service and visitor monitoring, it has also proven to be a great marketing tool. Did you know that by installing live chat on your website you could also benefit your social media marketing campaigns?

For those of you who have missed our previous post, we’ve been discussing how to grow your Facebook fans by installing live chat directly to your Facebook page. You can catch up on that post here.

Today we would like to share with you a delicious tip on how to add a Facebook social plugin directly to your live chat window, so that users can connect with you as they check in for a chat. >>>

How to Get More Facebook Likes Using Live Chat

How to get more Facebook likes using live chatIn a recent post How to add live chat to your Facebook we described the steps on how to install the live chat tab to a Facebook page. After publishing the article, we received several requests from our users concerning whether it was possible to ask a page like from Facebook visitors before they were allowed to use live support.

Woobox Static HTML application, which we’ve been reviewing in the above mentioned post, does offer this feature. So do some other applications, though we don’t guarantee all of them will.

The feature which allows you to protect your page content from viewing by non-fans is called Fan-Gate. In this post we will show you how to enable it in Woobox. And we will also cover another popular app, Static HTML by Thunderpenny. >>>

Choosing the most proper dimensions for your header image

Header Background Picture is displayed at the top of the Visitor Chat Messenger. It is usually the best place to showcase your company logo.

Header Picture in the Messenger
Header Background Picture in the Visitor Chat Messenger

What parameters should you set for it so that it looks good and does not interfere with other parts on the messenger screen? >>>

Useful tips for improving your customer support experience

  • Use Real Time Visitors Monitoring and Passing Information Code to follow your online visitors, see their activities on your website and pass additional details about them to your customer support representatives.
  • Follow and navigate your visitors by using a Co-browser feature, facilitate their online experience on your website.
  • Get in touch with hot prospects while they are browsing your website by sending proactive chat invitations.
  • Streamline your support process by utilizing a send file feature, which allows sending files up to 100 Mb in chat.
  • Make your customers comfortable sharing sensitive data by enabling our industry-strength 256-bit secure connection. >>>