Many organizations who adopted cloud computing technology directly attribute it for their ease of start-up and ongoing operation. Their experience shared and spread across multiple online community boards, kindles an interest in all of us, new as well as seasoned entrepreneurs, willing to give it a try and see if it brings any actual benefits.
Live chat technology is one such niche in the cloud computing which, although very popular today, continues to earn new fans across the globe. No matter how versed some of us may have become in discussing the benefits of cloud through reading the multiple expert views on the subject, it’s always a challenge to start something new as we hardly imagine what to expect and what exactly we’ll be faced with.
If you are one of such users, considering to add a live chat option and wondering how do you go about setting this up for your website, here is a quick road map of the implementation process. >>>
In our previous article we described several available chat button codes options and features coming with them. In this part we will continue digging further to discover what is available with Provide Support system and how those codes can be utilized and integrated with your website.
Provide Support offers different chat button and text chat link codes which can be used on your website pages. Selecting the right code and the right position for the chat button or the text chat link sometimes can be a tough task. Here we will offer you lots of useful recommendations and pieces of advice which will help you to make the integration task easier. We will also describe all available options with our chat button and text chat link codes, including integration instructions.
Live chat for website is really a jack of all trades, – we are coming to this conclusion as we continue discovering diverse uses of it that can bring immense benefits to every business. Besides its main functions, those of customer service and visitor monitoring, it has also proven to be a great marketing tool. Did you know that by installing live chat on your website you could also benefit your social media marketing campaigns?
For those of you who have missed our previous post, we’ve been discussing how to grow your Facebook fans by installing live chat directly to your Facebook page. You can catch up on that post here.
Today we would like to share with you a delicious tip on how to add a Facebook social plugin directly to your live chat window, so that users can connect with you as they check in for a chat. >>>
In a recent post How to add live chat to your Facebook we described the steps on how to install the live chat tab to a Facebook page. After publishing the article, we received several requests from our users concerning whether it was possible to ask a page like from Facebook visitors before they were allowed to use live support.
Woobox Static HTML application, which we’ve been reviewing in the above mentioned post, does offer this feature. So do some other applications, though we don’t guarantee all of them will.
The feature which allows you to protect your page content from viewing by non-fans is called Fan-Gate. In this post we will show you how to enable it in Woobox. And we will also cover another popular app, Static HTML by Thunderpenny. >>>
Use Real Time Visitors Monitoring and Passing Information Code to follow your online visitors, see their activities on your website and pass additional details about them to your customer support representatives.
Follow and navigate your visitors by using a Co-browser feature, facilitate their online experience on your website.
Provide Support’s customizable Start Chat and Leave a Message Forms will help you in collecting as many details as possible from your customers to give them a head start with the conversation, streamlining the customer service process.
The Start Chat From allows you to collect additional info about your visitors. You can add there the fields you’d like your visitors to fill out and this way get as many details from them as you need. This is really important in case you have a necessity to follow up your customers, call them back or just add their details to your database. During your chat sessions with customers those details will appear in the Room Details tab of your operator console and later you’ll find them at the bottom of your chat transcripts. >>>