Millions of businesses use Live Chat software for customer communication needs. From small start-ups to major corporations, Live Chat makes it super easy to handle customer interactions on the spot, bringing along high speed of resolution and incredible ease of use for both website visitors and support agents.
To help you create a better customer experience, we’ve pulled together step-by-step instructions for getting your Live Chat tool up and running in no time. Let’s quickly cover the main things you need to do to get started on Provide Support. >>>
Provide Support is glad to announce new software improvements which have been implemented recently. They include not only new features but also server updates which make our service more stable and secure. Please take a look at the below features description.
Live Chat and Google Analytics Integration:
New feature of Google Analytics integration allows tracking as events initiated chat requests and sent offline messages. Two types of events are pushed to your Google Analytics account:
Chat Started – this event is pushed when a visitor fills out the pre-chat form and clicks ‘Start Chat’ button
Offline Message Sent – this event is pushed when a visitor sends an offline message >>>
With increase of online competition eCommerce website owners put all their efforts to deliver exceptional customer experience and blur the lines between in-store and online shopping. High level of experience in the online store means loyal customers and repeat sales, that is why it is extremely important for retailers who want to sell online to provide customer service beyond expectations. With proper tools and staff training this will not become a challenge for your company. If you run eCommerce website powered by 3dcart, live chat integration for 3dcart website will be a winning strategy for your eCommerce business. >>>
BigCommerce software is one of the most popular 2014 e-commerce solutions according to TopTenReviews. Rich set of features, flexible customization opportunities and user friendliness let BigCommerce appear in the top ten lists of various reviews. BigCommerce makes first-timers feel comfortable and does not require much effort and technical knowledge to create and customize an online store. It is loaded with features, which are built into it in a form of apps or can be easily integrated.
However, having a perfectly built online store is not enough in today’s world of competition. When your prospects land on your store they expect not only responsive design and affordable pricing but also great customer service. Doug Warner once said “In the world of Internet Customer Service, it´s important to remember your competitor is only one mouse click away.” That is why it is important to equip your website with right tools which will help to survive in this world of competition. Live chat solution has been gaining popularity among consumers and has become part of most e-commerce websites. >>>
Shopify is one of the most popular hosted shopping cart systems among retailers. Its clean and clear interface makes Shopify so simple to use and lets merchants setup their online stores by following solution’s 7 step-by-step guide. It’s an all-in-one solution for the eTailer, both big and small. However, while being powerful shopping cart system Shopify lacks proper tools for providing support to online shoppers. By equipping your website with professional live chat tool, you will ensure your visitors have an opportunity to ask their questions in real time with a click. Provide Support offers fast and seamless Live Chat software integration with Shopify. During the integration process you will just need to insert the code for chat button into your theme and customize your live chat look and feel. >>>
Provide Support offers a universal live chat tool with the Visitor Messenger which allows customization into your local language and guarantees smooth performance no matter what language you operate it in.
Chat with your customers in any language
Our operator live chat console supports characters of almost all world’s languages. Whatever language you speak, you can interact with your clients in that language and be sure that your messages will be displayed to them correctly. >>>
In our previous article we described several available chat button codes options and features coming with them. In this part we will continue digging further to discover what is available with Provide Support system and how those codes can be utilized and integrated with your website.
Provide Support offers different chat button and text chat link codes which can be used on your website pages. Selecting the right code and the right position for the chat button or the text chat link sometimes can be a tough task. Here we will offer you lots of useful recommendations and pieces of advice which will help you to make the integration task easier. We will also describe all available options with our chat button and text chat link codes, including integration instructions.
Many of you may have wondered, “The operator console gives me a lot of details about the users, but I have also some custom information available through my website and I would like to pass that to the operators as well. Is this possible?”
You may want to avoid asking customers the same questions twice, or just be able to better understand their behavior on your website or learn their shopping habits. Whatever your reason is, the answer is “Yes, you can pass any information from your website directly to the chat console”.
How to pass custom details?
We’ll try to explain it in this article very simply.