How to add a chat button to Outlook Express

Outlook Express will work neither with Windows 7 and 8 nor Windows Vista. Outlook Express has been replaced with Windows Live Mail – which does work with Windows 7, 8 and Vista. However, it is still widely used by Windows XP users. This convenient and user friendly email client allows adding both a chat button and a chat link to the email signature.

To insert a chat button into your signature, please do the following:

  1. Follow My Account / Setup Instructions / Chat Button or Link for Emails page in your account Control Panel
  2. Save the code for chat button to an HTML file on your computer
  3. Go to Tools / Options… / Signatures
  4. Click on New button
  5. Check the radio button near “File” in Edit Signature section and click Browse
  6. Choose the file with the code you’ve previously saved
  7. Click OK

Please note!: the HTML file with your signature should not be removed since it will be used each time you add your signature

To insert a direct link to your Live Chat Visitor Messenger into your signature, please do the following:

  1. Go to Tools / Options… / Signatures
  2. Click on New button
  3. Check the radio button near “Text” in Edit Signature section
  4. Paste the direct link to your chat to the appeared field
  5. Click OK
Olga
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Olga

Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC
Olga is a Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer service innovation, customer service excellence and customer support technology.
Olga
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