First contact resolution (FCR) is one of the most important criteria to measure your customer support team success. Have you ever paid attention how fast your customers’ support queries via live chat are resolved and how many times your customers need to contact back regarding the same issue? Here is some data which will help you to understand this criteria and will show how this influences your customer satisfaction rate and your customer loyalty.
If you would like to share this infographic, please use the code below:
<a href="https://www.providesupport.com/blog/measure-improve-first-contact-resolution-fcr-live-chat/"> <img src="https://www.providesupport.com/blog/wp-content/uploads/2014/05/Infographic_FCR_on_live_chat.png" alt="How to measure and improve FCR [Inforgraphic from Provide Support]" width="800" height="3670" border="0" /></a> <p>From: <a href="https://www.providesupport.com/">www.providesupport.com</a></p>
Latest posts by Olga (see all)
- 8 Ways to Say No to Customers with Examples - January 30, 2018
- The Impact of Customer Service on Purchase Decisions - December 19, 2017
- 7 Social Media Customer Support Secrets That Never Fail - October 20, 2017