The History of Customer Service and Future Trends (Infographic)

We all know how frustrating it could be waiting hours for an email reply or being put on hold for over 30 minutes when all you want is to get answer to one simple question about a product or service you purchased. But can you imagine times when customer service meant having to travel long distances to the original store to get a repair? In fact, prior to the dawn of the 20th century, this is exactly how things used to work!

Customer service as we know it today and the technologies helping to improve it have come a long way. With the invention and the evolution of the telephone customer service has become much easier. Though it took almost 100 years for the phone to become one of the main customer service channels. Then came call centers, email, live chat, sophisticated CRM systems and social media.

Today, customer service standards are on the rise. With advancement in technology service operations became smarter and more strategic. Have you ever found yourself wondering how it all started? This infographic is a brief overview of some of the most important milestones in customer service history and a few key trends defining its future. If you enjoy the infographic, feel free to pass it over to your colleagues.

The History of Customer Service and Future Service Trends
The History of Customer Service and Future Service Trends

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Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses:

Mary Shulzhenko
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