Provide Support offers a universal live chat tool with the Visitor Messenger which allows customization into your local language and guarantees smooth performance no matter what language you operate it in.
Chat with your customers in any language
Our operator live chat console supports characters of almost all world’s languages. Whatever language you speak, you can interact with your clients in that language and be sure that your messages will be displayed to them correctly. >>>
In our previous article we described several available chat button codes options and features coming with them. In this part we will continue digging further to discover what is available with Provide Support system and how those codes can be utilized and integrated with your website.
Provide Support offers different chat button and text chat link codes which can be used on your website pages. Selecting the right code and the right position for the chat button or the text chat link sometimes can be a tough task. Here we will offer you lots of useful recommendations and pieces of advice which will help you to make the integration task easier. We will also describe all available options with our chat button and text chat link codes, including integration instructions.
Many of you may have wondered, “The operator console gives me a lot of details about the users, but I have also some custom information available through my website and I would like to pass that to the operators as well. Is this possible?”
You may want to avoid asking customers the same questions twice, or just be able to better understand their behavior on your website or learn their shopping habits. Whatever your reason is, the answer is “Yes, you can pass any information from your website directly to the chat console”.
How to pass custom details?
We’ll try to explain it in this article very simply.
Provide Support’s customizable Start Chat and Leave a Message Forms will help you in collecting as many details as possible from your customers to give them a head start with the conversation, streamlining the customer service process.
The Start Chat From allows you to collect additional info about your visitors. You can add there the fields you’d like your visitors to fill out and this way get as many details from them as you need. This is really important in case you have a necessity to follow up your customers, call them back or just add their details to your database. During your chat sessions with customers those details will appear in the Room Details tab of your operator console and later you’ll find them at the bottom of your chat transcripts. >>>