How to Add Live Chat to Your Facebook Page

Live Chat on FacebookWith the rise of the social media and the number of platforms through which a business can be discovered and reached by a prospective client, it becomes extremely important that companies  do not miss the opportunity to covert those random visitors into customers. This requires from a business to be able to engage clients and provide customer service basically from any landing page the customer finds himself at, be it the company’s Facebook, Twitter or Google+ page.

In our effort to increase the number of channels through which prospective clients can reach our customer’s business, we have created a special Facebook code, which allows you to add a live chat button directly to your Facebook  page.  Below in this article we will explain how you can accomplish this task.

Live chat link can be added to timeline pages as a tab using Facebook applicationStatic HTML: iframe tabs“.

Please note that this application allows adding custom tabs only to pages. Tabs cannot be added to your personal Facebook profile.

Here is what you need to do to add a live chat tab to your page:

1. Open the Home page of you Facebook profile

2. In the Search box at the top of the page start typing “Static HTML” and select the application “Static HTML: iframe tabs

Selecting static html
Live Chat on Facebook: Selecting Static HTML application

3. Click “Add Static HTML to a Page

Adding static html to page
Live Chat on Facebook: Adding Page Tab

4. A new browser window or tab with “Add Page Tab” option will appear. Select your page to which you would like to add the application from the drop-down menu “Facebook Pages” and click “Add Page Tab

selecting pages to add live chat tab to
Live Chat on Facebook: Choosing Pages

5. At this point a new page tab called “Welcome” will be added to your page by the static html application. There will be a green button “Edit tab” below the tab name, which will get you into the editing mode.

page tab editing
Live Chat on Facebook: Editing Tab

6. In the tab settings screen you will see a text box for entering the html code for your tab. The code will be stored in the index.html file. Basically, if you are familiar with html, you can create a nice page for your Live Chat tab. Here, however, we will add only the chat button. Copy the Chat Button Code for Facebook Pages from your admin panel at www.providesupport.com website and insert it in the text box as shown in the picture below.

adding the chat code and tab name editing
Live Chat on Facebook: Adding the Chat Button Code and Editing Tab Name

7. In the same screen you can click “Actions“, select “Edit name and image” (shown in the screenshot above) and change the name of the tab from its default “Welcome” to something more appropriate, such as “Live Chat”, “Live Support” etc. At the end of it all, click the button “Save tab name” and the blue one “Save & Publish“.

saving changes
Live Chat on Facebook: Saving the Settings

Congratulations! You are done. Now you can go back to your Facebook page and see what the new tab looks like.

Here’s how we implemented live chat on our own Facebook page, http://www.facebook.com/providesupport/.

Feel free to start a chat and see how it works. We will be glad to hear from you :)

Maria Lebed

Maria Lebed

Maria is a Customer Service Advocate and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer experience, customer service innovation and live chat support service.
Maria Lebed

4 thoughts on “How to Add Live Chat to Your Facebook Page

    1. Hi Cyndy. Do you mean if we have tutorials on Facebook plugins other than the live chat one? If so, unfortunately no, we don’t have such tutorials. I think most tutorials come in pack with a particular plugin and you can find them through the plugin’s help menu or similar.

      Thank you for reading our blog!

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