With the rise of the social media and the number of platforms through which a business can be discovered and reached by a prospective client, it becomes extremely important that companies do not miss the opportunity to covert those random visitors into customers. This requires from a business to be able to engage clients and provide customer service basically from any landing page the customer finds himself at, be it the company’s Facebook, Twitter or Google+ page.
In our effort to increase the number of channels through which prospective clients can reach our customer’s business, we have created a special Facebook code, which allows you to add a live chat button directly to your Facebook page. Below in this article we will explain how you can accomplish this task.
Live chat link can be added to timeline pages as a tab using Facebook application “Static HTML: iframe tabs“.
Please note that this application allows adding custom tabs only to pages. Tabs cannot be added to your personal Facebook profile.
Here is what you need to do to add a live chat tab to your page:
1. Open the Home page of you Facebook profile
2. In the Search box at the top of the page start typing “Static HTML” and select the application “Static HTML: iframe tabs“
3. Click “Add Static HTML to a Page“
4. A new browser window or tab with “Add Page Tab” option will appear. Select your page to which you would like to add the application from the drop-down menu “Facebook Pages” and click “Add Page Tab”
5. At this point a new page tab called “Welcome” will be added to your page by the static html application. There will be a green button “Edit tab” below the tab name, which will get you into the editing mode.
6. In the tab settings screen you will see a text box for entering the html code for your tab. The code will be stored in the index.html file. Basically, if you are familiar with html, you can create a nice page for your Live Chat tab. Here, however, we will add only the chat button. Copy the Chat Button Code for Facebook Pages from your admin panel at www.providesupport.com website and insert it in the text box as shown in the picture below.
7. In the same screen you can click “Actions“, select “Edit name and image” (shown in the screenshot above) and change the name of the tab from its default “Welcome” to something more appropriate, such as “Live Chat”, “Live Support” etc. At the end of it all, click the button “Save tab name” and the blue one “Save & Publish“.
Congratulations! You are done. Now you can go back to your Facebook page and see what the new tab looks like.
Here’s how we implemented live chat on our own Facebook page, http://www.facebook.com/providesupport/.
Feel free to start a chat and see how it works. We will be glad to hear from you 🙂
Maria Lebed
Latest posts by Maria Lebed (see all)
- Real-Time Visitor Monitoring in Chat Support: How to Enable and Use It - February 5, 2018
- Customer Service Cheat Sheet for Live Chat Operators with Examples of Responses - September 18, 2017
- 6 Study-Backed Tips for “Best in Class” Customer Service - May 23, 2017
Thanks a whole lot, i used it to add a chat to My website and its cool. Do you have other tutorials on facebook plugins?
Hi Cyndy. Do you mean if we have tutorials on Facebook plugins other than the live chat one? If so, unfortunately no, we don’t have such tutorials. I think most tutorials come in pack with a particular plugin and you can find them through the plugin’s help menu or similar.
Thank you for reading our blog!
actually ihve forget my fb passwrd and yahoo id passwrd so i wnt a help plzz hlp mee i want my fb id
Saniya, sorry, you need to contact Facebook support to get help with your Facebook account.
Hi my name is fiona mclaughlin i cant deactivate my account as i cant remember my password can u try and deactivate it from your end please
Hello Fiona. Do you have a live chat account at providesupport.com? Please contact us in our support chat to resolve this issue.
I need help please!