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Provide Support in Online Auctions

Increase Bidder Confidence and Auction Sales with Live Chat

Online auctions are an excellent way to buy and sell merchandise and services. The one thing missing from most all auction websites is live human interaction.

This is where Provide Support Live Chat Software can help. It increases your online auction sales by enabling you to give immediate answers and assistance to online bidders through the live chat window.

In the world of fast-paced auctions, email is too slow. Bidders should be able to click on a button to discuss the products and services you are offering. Live chat sessions are much more time efficient and convenient than email, and any question that can be answered over the phone can be answered more quickly and effectively in live customer chat.

The ability to provide communication with a live person through an auction page is a standout feature. Having such a tool, especially when your competitors do not, may be that slight push an uncertain bidder needs to bid on your item over another. The live chat button increases the inherent value of your item, because it shows that a live person will be easily accessible to help with live customer service issues after the close of the auction. It means you're not just selling an item; you're also selling customer support.

Real-time customer support can also prevent negative feedback. No more misunderstandings about item descriptions - potential bidders will be able to get instant, accurate answers to questions they may have about your listing. With live chat service, post-auction problems can be handled right away, before they get out of hand. Live auction chat prevents negative feedback caused by miscommunication or unintentional lags in email responses.

Have Provide Support on your auction site will inspire confidence in uncertain bidders and loyalty from your repeat customers.

Key Advantages of Using Provide Support on Your Auction Pages

  • Active Sales for Your Auction Website
    Point out the selling features of your item and direct visitors to items you auctioning.
  • Canned Responses
    Save time by sending pre-written (canned) answers to commonly asked questions.
  • Provide Instant Answers
    Answer urgent questions from competing bidders in the closing minutes of your auctions, encouraging them to bid higher.
  • Prevent Negative Feedback
    Avoid miscommunication and handle customer service issues right away using a live chat software before they become bigger issues.

Fast, Easy Implementation

You can add Live Customer Chat service right now to your new or existing auction listings in less than 15 minutes. It is very easy - simply cut and paste a short snippet of a live chat button HTML into the source code of your auction pages, and you're ready to increase sales.

Customize Your Auction Live Chat

No expensive hardware installation or broadband Internet connection is required on your part. The appearance of the live chat buttons and interfaces are completely customizable. You can use one of our professional-looking default live help chat buttons on your auction listing, or upload your custom buttons.

Canned Responses and Typing Notification

Provide Support live customer chat software saves you time by allowing you to send pre-written (canned) answers to repeatedly asked questions about your items. A web page "push" feature allows you to send bidders to pages containing other items you're auctioning or pages containing additional information about the items you are offering. Provide Supports interface shows you when a visitor is typing a response, so you don't have wait needlessly.

Monitor Your Auction for Chats Anywhere, Anytime

Provide Support's online architecture allows you to conveniently monitor your auction for chat requests 24 hours a day, seven days a week, from any system with access to the Internet. The optional standalone Windows live chat software runs in the system tray and pops up when your website visitor requests support. This way you can work on your computer as usual and still be available to give online help. If you are offline or unavailable to answer live chat requests, you will receive prompt, reliable email from our system.

A Cost-Effective Way to Increase Sales

With very little investment, Provide Support live customer chat helps you to increase your sales and improve customer service. At only $15 per operator per month, Provide Support will pay for itself after only one sale. Unlike some of our competitors, we do not charge per bidder, or the number of chats or web pages where the service is installed. You can pay by the month or set up an automatic payment plan.


About our live chat

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