The proliferation of discount travel agencies and automated ticketing websites in the last few years has dramatically increased the competition in the travel industry, making it harder than ever to attract customers and make a profit.
These days, travel agents need to be savvier than ever to stay ahead. They must combine their knowledge and experience with exceptional customer service to maintain and expand their client base. They must make their expertise available to as many potential clients as possible. Live support chat enables agents to do to this.
Provide Support allows agents to make friendly, personable contact with each and every visitor to the agency website. It can make your website visitors feel as though they have passed through those glass doors of your agency. You can greet them when they enter. You can sit them down at your virtual desk and ask them where want to go and help them in real time with airline and hotel reservations. You can show them online "brochures" and send them to pages showing special discounts and promotions. If your clients need visa or passport services, you can direct their browser to one of your online business partners.
Live chat is also the ideal solution for providing instant assistance to the occasional customer that needs to make last minute changes in travel arrangements, and the occasional online visitor that needs to book a flight immediately and doesn't have time to wait for an email response.
Live website support on your website projects the image that your agency is customer service oriented. The Live Help button instills confidence in uncertain first-time customers and people not used to making travel arrangements over the Internet. The Live Help button shows people that a real person will be available to help them in the future if they need customer support.
Provide Support live chat is the website tool that elevates your travel agency above the competition with live sales and superior customer service. It's the standout feature that will make your website visitors choose you over your competitors.
Ticket pricing is an important selling point, but most people, if given the choice, also prefer to have an agent they can call to work out travel arrangements. Live chat on your website allows agents to assist these customers while keeping overheard costs low.
Agents can conduct multiple chats at once; each chat takes place in a private window so only the agent and the visitor can see it. If an agent needs assistance, he or she may invite another agent into the chat or hand off the chat to a different agent. Transcripts of all chats are sent to a predefined address for later review or as confirmation that the correct reservations were requested and made.
Any customer question that can be answered over the phone can be answered during a live chat session. And there's more: Provide Support has a "push" feature that causes images and specific pages (containing maps and other information) to appear in the visitor's browser. With this feature, agents can show website visitors photos of travel destinations, hotel accommodations, and more during the chat session. This type of quick and easy information exchange will raise your agency above of the competition.
Provide Support live chat is cost effective for travel agencies of all sizes. With the cost of a typical customer telephone call averaging $5, Provide Support will help to cut your monthly toll free and telephone costs. Fewer operators will be needed to answer calls. Instant online support means that customers no longer need to be put on hold and get the attention they need during peak business hours.
Each agent can customize the appearance of his or her chat window with a photo or individual background. For example, the chat invitation screen and window of an agent who specializes in tropical vacations can have a sandy beach scene as a background. The chat window may be customized to show the agency logo, colors, etc. Greetings and system messages can also be changed. Agents may put their individual email address into the system so that their repeat customers can send them an email if they are not available for online help.
Powerful live chat allows you to easily manage your support and can help you improve your customer service workflowStart 10-Day Free Trial