It's all about location - being in the right place at the right time. So are your agents available when your website visitors have questions about financing or a listing shown on the website?
Provide Support live chat gives real estate agents, mortgage brokers, and other real estate industry professionals a live online presence, allowing them to chat and answer the questions of prospective clients visiting the company website. Live chat gives both agents and website visitors an easy way to make initial contact with each other, trade information, and set up appointments to view properties.
The service features website monitoring, which allows agents to see which listings prospective clients are looking at and how much time they are spending on each one. At any time, agents can invite website visitors into a live chat to discuss what kind of type of property or home they are looking for. The agent may then use the opportunity to increase the client's interest in preferred listings.
Provide Support live chat is very easy to use. When website visitors have questions or need help, they click on a Live Assistance button on the website, which opens a private message window. The visitor fills in the pre-defined information fields, adds a question, and then clicks on the "Start Chat" button. The agent receives the chat request and reviews the information. If the call is accepted, the agent and site visitor communicate with each other via real-time text messaging.
Provide Support chat allows real estate staff to monitor the company website for chat requests 24 hours a day, 7 days a week, from any location, from any system connected to the Internet. The system supports agent-to-agent chats, chat transfers to other agents, and automatic chat transcript emailing. The system can be set up in under 15 minutes and requires only a small amount of HTML code be inserted into the webpage. No software installation or browser plug-ins are required.
Key Advantages of Using Provide Support for Real Estate Websites
Provide Support allows your real estate agents to interact one-on-one with potential buyers and sellers visiting their website. Visitors can request real-time live chat at the click of a button or agents can invite visitors to chat.
This kind interaction gives both the agent and potential customer a convenient way to make initial contact, setup up appointments, find a local office or realtor, discuss current mortgage rates, and more.
Provide Support increases the usefulness of live chat with advanced features such as the webpage "push" feature. This feature allows agents to make specific pages containing listings appear in the visitor's browser during a live chat.
Real estate agents spend a lot of time at out-of-office locations. Provide support can be used by real estate agents wherever are, even while hosting an open house. Provide Support can be run on any PC, in any location with connection to the Internet.
Provide Support allows real-time live monitoring of visitor traffic on the company website. Agents can transfer chats to other agents that are better able to answer specific questions, or they can invite other agents into the current chat.
Each agent can customize the appearance of his or her chat window with a photo or individual logo. Greetings and system messages may also be customized. Agents may put their individual addresses into the system so that customers could email them if they are not available for live chat.
Powerful live chat allows you to easily manage your support and can help you improve your customer service workflowStart 10-Day Free Trial