If you are experiencing one of the following problems with the chat console:
this may mean that ESET antivirus is scanning and blocking, either partially or fully, the operator chat client. To resolve the issue, you need to white list the chat service with ESET. The procedure is simple, see the steps below:
On entering the domain name at step 6, make sure not to omit the wildcard before the domain name. The wildcard is important, as we must allow all subdomains under the main domain providesupport.com through ESET security.
If after this any performance problems continue, it may also be necessary to exclude the agent app application from scanning. Follow these steps:
Make sure to restart the agent app after making the necessary changes.