Your agent app is showing "Connecting..." endlessly to no avail?
You have received "Cannot connect to the ProvideSupport Chat Server" error?
Your console is continuously going on and off line, freezing, getting stuck during chat?
All this may indicate, that it is time to white list the agent app with your Microsoft Security Essentials system. But don't worry, it is very simple here, unlike with many other security applications. Just follow the steps below: