Norton Internet Security is known among the applications, which sometimes happen to block our chat console and prevent it from connecting online. As a result, you may receive the following system error message "Cannot connect to the ProvideSupport Chat Server".
In some cases, Norton will allow you to connect, but instead will cause short disconnects during chat, or delays in messages posting. The solution is the same to both problems - to add the agent app to the white list in the firewall settings.
Follow these steps:
After making the necessary changes, make sure to restart the agent app to get online.