How Hotel and Travel Companies Can Benefit From Adding Live Chat Support

Increased competition urges hotel and travel companies to search for innovative ways to serve their customers and attract new clients. In their search many have turned their attention to live chat service which allows instant interaction between clients and business right from the company website. Live chat is cheap compared to call center service, rich with multiple advanced features that allow the step up the customer service to the next level. But is it really effective?

Continue reading