Social Media Role for Customer Service [Infographic]

Social media is more and more used as customer support media today. Consumers like to post their complaints on Facebook and ask questions via Twitter. That is why it is important to provide customer support using social media networks. While this improves not only trust and loyalty but also helps to protect your brand against negative posts. When you react fast to the questions your customers ask on social networks, you provide not only excellent customer experience but also show that your company is real and can be trusted. Check this infographic to find out the importance of social media channels for customer service and their pros and cons. >>>

Chat Link on LinkedIn

To add a link to your chat on LinkedIn please do the following:
  1. Click Profile / Edit Profile… on LinkedIn
  2. Click Edit next to ‘Additional Information’ section
  3. In ‘Websites’ block choose ‘Other:’ from a dropdown list
  4. Type the title you wish to be displayed in ‘Website Title’ field (something like ‘Chat live with me!’)
  5. Paste the direct link to your chat messenger into ‘URL’ field
  6. Save changes