We’ve all been victims of poor customer service in the past and we perfectly know what disappointed, dissatisfied and angry customers mean for a business. On the other side, great customer service can do wonders by creating happy, loyal customers or even brand advocates.
While there can be numerous and various reasons why so many businesses fail at providing great customer service, let’s focus on how exactly you can make it better. In fact, even small changes in your customer service strategy and daily customer service operations can actually have a huge impact.
This Infographic shows you 15 simple yet powerful ways to dramatically improve customer service at your business, no matter how big or small it is, and no matter what industry you are in. Have something valuable to add to this list? Feel free to share your thoughts, ideas and experiences in the comments.
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The most important is Commitment of Top/Senior Management to have all these 15 points implemented.
Vision+Will+Capacity Development + Attitude=Culture of customer centric
I found your articles and infographic on the topic of customer service to be quite enlightening and I inspired to incorporate some of your ideologies into my own small business to improve customer relations right across the board so to speak. Thank you for lending your expertise in this area, it’s always a pleasure to learn something new…
Omar Marsh c/o
Pure Speed Garage
Thank you Omar, always glad to be helpful.
In addition to Top Management commitment, there are some of 15 Ways, that looks very important for me:
#11 – Always deliver on promise
#12 – Be more flexible in policy with customers
#14 – Go extra mile to impress customer
#11 is the key stone for success in relations with customer
Thanks Anatoly, those are truly important points. Failing to deliver on the promise is one of the main reasons of customer dissatisfaction.
I found your article 15 ways to improve customer service at your business very motivating and reasuring
Thank you Joyce.
It’s a pity you don’t have a donate button! I’d definitely donate to this fantastic blog!
I suppose for now i’ll settle for bookmarking and adding your RSS feed to my Google account.
I look forward to new updates and will share this site with my Facebook group.
Thank you Mokamula, I’m glad you like our blog!
thanks nice post ..
I like your sharing information
thanks sharing .
Thank you Ardhan, glad you enjoyed it!
I love lists. Great ideas. Common sense that unfortunately is not always so common. Thanks for sharing!
My pleasure Shep, and thanks for reading our blog!
Nice infographics Thank you for sharing valuable information in your post
Thank you Jayanti.
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