Customer engagement is the future of e-commerce. – Brennan Loh, head of business development of Shopify
Now that global consumers are able to purchase nearly anything they wish on whatever device they want and wherever they happen to be, the eCommerce customer experience has dramatically changed. And while competition has grown and will continue to grow (according to Big Commerce, eCommerce is growing 23% year-over-year), businesses of all sizes ultimately must learn to separate themselves from competitors. The best way to do that is through improving customer engagement.
Whether you have just set up an eCommerce business or have been running one for years, you might need to take a closer look at the quality of your customer engagement practices. The infographic below explains why eCommerce customer engagement is absolutely critical today and offers 10 effective ways to instantly improve it. The ideas could be successfully applied to both B2C and B2B sectors.
Can you name any other initiatives for increasing eCommerce customer engagement? Feel free to share your thoughts with our blog readers!
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<a href="https://www.providesupport.com/blog/10-ways-to-increase-customer-engagement-in-ecommerce"> <img src="https://www.providesupport.com/blog/wp-content/uploads/2017/07/10-Ways-to-Increase-Customer-Engagement-in-Ecommerce.jpg" alt="10 Ways to Increase Customer Engagement in eCommerce [Inforgraphic from Provide Support]" width="1200" height="6045" border="0"/></a> <p>From: <a href="https://www.providesupport.com/">www.providesupport.com</a></p>
Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com