According to the 80/20 rule (the Pareto Principle), 80% of business comes from 20% of customers – in other words, a small group of your customers is generating the bulk of your revenue. That’s why acknowledging, respecting and rewarding these 20% is imperative. After all, loyal customers are the biggest assets of any business.
In fact, customer loyalty is the key determinant of an organization’s success, yet many companies still keep focusing more on sales and customer acquisition. Getting new customers is great and necessary, but keeping them coming back on a regular basis is gold.
This infographic provides some shocking facts proving that customer loyalty really matters and offers 10 actionable steps your business can take to jump-start a thriving customer loyalty strategy. What does customer loyalty mean to your business and how do you build loyalty with your customers? Feel free to share your examples and success stories in the comments section.
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<a href="http://www.providesupport.com/blog/why-customer-loyalty-really-matters-infographic/"> <img src="http://www.providesupport.com/blog/wp-content/uploads/2015/08/Why-Customer-Loyalty-Really-Matters-and-How-to-Improve-it.png" alt="Why Customer Loyalty Really Matters and How to Improve It [Inforgraphic from Provide Support]" width="1000" height="4220" border="0" /></a> <p>From: <a href="http://www.providesupport.com/">www.providesupport.com</a></p>
Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com