Social Media Role for Customer Service [Infographic]

Social media is more and more used as customer support media today. Consumers like to post their complaints on Facebook and ask questions via Twitter. That is why it is important to provide customer support using social media networks. While this improves not only trust and loyalty but also helps to protect your brand against negative posts. When you react fast to the questions your customers ask on social networks, you provide not only excellent customer experience but also show that your company is real and can be trusted. Check this infographic to find out the importance of social media channels for customer service and their pros and cons.

Do you use social media channels for assisting your customers? Share your experience with our blog readers. We at Provide Support Live Chat have been successfully utilizing social media for assisting our customers together with email, live chat and phone support.

Social Media for Customer Service
Social Media Role for Customer Service

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Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC
Olga is a Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer service innovation, customer service excellence and customer support technology.
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12 thoughts on “Social Media Role for Customer Service [Infographic]

  1. Thanks for sharing this, Olga! I, for one, am a huge advocate for taking to social media when I need something solved.

    In particular, I identified with the part about returning for future business if my problem is addressed. Even if the issue is not solved, I am not being ignored by a company. No response tends to feel like a company is “too big” and not really concerned with my own matters.

    I’ll be sharing this with everyone I know!

    1. Thank you for your comment, Mike. I also use Social Media when I would like to find out about a company or have my problem solved. With social media everything is transparent and if social media is used not only for marketing purpose but also for customer service – businesses will only benefit from this.

  2. Relationship manufacturer. The excellence of web-based social networking is that it’s the ideal field for building associations with clients shy of flying them to your office. It’s the place your organization can shape a bond with purchasers through discussion on various proper subjects

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