Social media is more and more used as customer support media today. Consumers like to post their complaints on Facebook and ask questions via Twitter. That is why it is important to provide customer support using social media networks. While this improves not only trust and loyalty but also helps to protect your brand against negative posts. When you react fast to the questions your customers ask on social networks, you provide not only excellent customer experience but also show that your company is real and can be trusted. Check this infographic to find out the importance of social media channels for customer service and their pros and cons.
Do you use social media channels for assisting your customers? Share your experience with our blog readers. We at Provide Support Live Chat have been successfully utilizing social media for assisting our customers together with email, live chat and phone support.
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<a href="http://www.providesupport.com/blog/social-media-role-customer-service-infographic/"> <img src="http://www.providesupport.com/blog/wp-content/uploads/2014/04/Infographic_Social_Media_Role_in_Customer_Service1.png" alt="Main Facts About Live Chat Software [Inforgrafic from Provide Support]" width="1000" height="3440" border="0" /></a> <p>From: <a href="http://www.providesupport.com/">www.providesupport.com</a></p>