Social media is more and more used as customer support media today. Consumers like to post their complaints on Facebook and ask questions via Twitter. That is why it is important to provide customer support using social media networks. While this improves not only trust and loyalty but also helps to protect your brand against negative posts. When you react fast to the questions your customers ask on social networks, you provide not only excellent customer experience but also show that your company is real and can be trusted. Check this infographic to find out the importance of social media channels for customer service and their pros and cons.
Do you use social media channels for assisting your customers? Share your experience with our blog readers. We at Provide Support Live Chat have been successfully utilizing social media for assisting our customers together with email, live chat and phone support.
If you would like to share this infographics on your blog or website, just copy the following code and paste it into your webpage source
<a href="http://www.providesupport.com/blog/social-media-role-customer-service-infographic/"> <img src="http://www.providesupport.com/blog/wp-content/uploads/2014/04/Infographic_Social_Media_Role_in_Customer_Service1.png" alt="Main Facts About Live Chat Software [Inforgrafic from Provide Support]" width="1000" height="3440" border="0" /></a> <p>From: <a href="http://www.providesupport.com/">www.providesupport.com</a></p>
Latest posts by Olga (see all)
- Live Chat Etiquette: 10 Tips for Being Polite on Live Chat - February 1, 2017
- 6 Ways to Stay Connected with Your Customers - December 13, 2016
- How the Business Leaders Handle the Holiday Rush - November 15, 2016