How to Get Your Customer Service Employees to Care About Customers (Infographic)

The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers. – Sybil F. Stershic

Companies like Zappos, Southwest Airlines and Ritz-Carlton Hotels have one thing in common – they are worldwide famous for providing excellent customer service and having friendly employees. Their employees are obviously passionate about their work and are willing to go the extra mile to help customers.

“Employee engagement is the emotional commitment the employee has to the organization and its goals. This emotional commitment means engaged employees actually care about their work and their company. They don’t work just for a paycheck, or just for the next promotion, but work on behalf of the organization’s goals.” – Kevin Kruse – NY Times Bestselling Author, Keynote Speaker

When employees are engaged, they truly care about customers, deliver better service and brand advocacy, and they are less likely to leave their jobs. While organizations enjoy better employee productivity and increased revenue:

  • Highly engaged employees are 38% more likely to have above-average productivity. (Workplace Research Foundation)
  • Companies with engaged employees, outperform those without by 202%. (Dale Carnegie)
  • Increasing employee engagement investments by 10% can increase profits by $2,400 per employee, per year. (Workplace Research Foundation)

The benefits of building an engaged workforce are undeniable, yet so many companies haven’t made the investment yet. In fact, only about 25% of business leaders have an employee engagement strategy. The infographic below offers 12 ideas for improving engagement of your customer service agents, that can also be applied to employees working in other departments.

Do you have any other effective employee engagement tactics to share? Feel free to post your suggestions through the comments section.

How to Get Your Customer Service Employees to Care About Customers
How to Get Your Customer Service Employees to Care About Customers

If you would like to share this infographic on your blog or website, just copy the following code and paste it into your webpage source:

<a href="http://www.providesupport.com/blog/how-to-get-your-customer-service-employees-to-care-about-customers"> 
<img src="http://www.providesupport.com/blog/wp-content/uploads/2017/06/How-to-Get-Your-Customer-Service-Employees-to-Care-about-Customers.png" 
alt="How to Get Your Customer Service Employees to Care About Customers [Inforgraphic from Provide Support]" width="1200" height="3276" border="0"/></a> 
<p>From: <a href="http://www.providesupport.com/">www.providesupport.com</a></p>

_____

Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com

Mary Shulzhenko
Follow me

Mary Shulzhenko

Assistant Marketing Director at Provide Support, LLC
Mary is an Assistant Marketing Director at Provide Support, LLC. She is a writer and blogger on customer service, customer support and customer experience.
Mary Shulzhenko
Follow me

2 thoughts on “How to Get Your Customer Service Employees to Care About Customers (Infographic)

  1. There are certain customer service skills that every employee must master if they are forward-facing with customers . Make sure you’re getting to the problem at hand quickly; customers don’t need your life story or to hear about how your day is going.

Leave a Reply

Your email address will not be published. Required fields are marked *