NEW! Provide Support Live Chat integration with your Shopify store has never been easier! Check our new app in Shopify app store


Provide Support Live Chat Features

Check the detailed information about Provide Support service features. Embedded customizable live chat window, real-time visitor monitoring, native chat agent app with spell checker, chat statistics and many more.

Download Provide Support features overview

Live Chat

  • Easy Integration with Your Web Site
  • No Software Installation Required
  • Manage Multiple Rooms Simultaneously
  • Call Transfer
  • Operator to Operator Calls
  • Proactive Chats
  • Chat Transcripts
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Native Desktop Agent App

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Live Chat Window

  • Embedded or Popup
  • Movable and Resizable
  • Customizable
  • Mobile Friendly
  • Pasting Images from Clipboard
  • Media Files Preview
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Live Chat Statistics

  • Stats per company, operator, department
  • Flexible reporting period
  • Timeline charts
  • Timeline detailing from hour to year
  • Chat referrers
  • Export to CSV
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Live Chat for iPhone

  • Always online
  • Push notifications
  • Canned responses
  • Chat transferring
  • Real-time monitoring
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Real-Time Visitor Monitoring

  • Visitor List
  • Geo Location Map
  • Navigation History
  • IP-to-location
  • Browser and OS details
  • Referring URL
  • Search engine keywords
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Live Chat for Android

  • Away mode
  • Configurable notifications
  • Always connected
  • Visitors monitoring
  • Chat management
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Web Agent App

  • Doesn't require installation
  • Runs in any browser
  • Multilingual interface
  • Media files preview
  • File transfer via drag-and-drop
  • Chat transcripts emailing
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Customization and Branding

  • Chat Icon Customization
  • Pre-chat Form Customization
  • Visitor Messenger Customization
  • System Messages Customization
  • Proactive Invitation Customization
  • Post Chat Survey Customization
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Enterprise Live Chat

  • Data Protection
  • Packages of Any Size
  • Bulk Operators Import
  • Bulk Canned Responses Export / Import
  • Team Management
  • Forced Operator Logout
  • Corporate IPs Filtering
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Live Chat Security

  • Chat via Encrypted Channel
  • Secure Chat Transcripts
  • Secure Offline Messages
  • Visitor Privacy Protection
  • Access Restrictions
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Spell Checker

  • Spell Checker for 12 Languages
  • Automatic Spell Checking
  • User Dictionary
  • Suggestion List
  • General Options
  • Suggestion Options
  • Language Dependent Options
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Other Features

  • Auto-Changing Icon
  • Translation into any Language
  • Web Page Push
  • Canned Responses
  • "Party is typing" notification
  • Leave-a-Message Form
  • Google Analytics integration
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