There are many ways you can use the information about your website visitors to offer better service to them, but we'll just give you a few ideas:
Real time visitor tracking feature is enabled for your account by default if you use our Recommended Fully Featured Chat Button Code or any other of our script codes. All script codes support website monitoring.
If you don't need this feature, you can use just a direct link to your messenger to allow customers to connect with you. In this case, you will see no visitor details in your agent app.