10 Barriers to Outstanding Customer Service

Barriers to Great Customer Experience
10 Barriers to Outstanding Customer Service

Rumi, the ancient Sufi mystic and poet, used to write: “If you desire healing, let yourself fall ill, let yourself fall ill”. I like this quote. In my understanding, it means that in order to experience true health, which is our natural state, we need to undergo a certain cleaning. We need to remove things which don’t belong to the natural state, which become barriers to our experiencing it.

I think this wisdom can be applied to all aspects of our life. When I try to apply it to my work and my aspiration to create a perfect customer experience, I realize that a perfect experience doesn’t need to be created. More often than not, to make our customers happy we just need to remove things which stand in the way of effective and positive communication between us as companies and our clients. In a way, it could also be called a cleaning process, or healing process. And the first step is, to recognize these barriers which obstruct the ideal experience, or to let yourself as a company fall ill, which means allowing space for mistakes and for their recognition. >>>

Use Live Chat To the Maximum – Techniques For Improving Your Customer Service

Use Live Chat to the Maximum

Ok, you already have a great customer support team and the best customer support tool to serve your clients, and nonetheless there is an occasional negative feedback from a dissatisfied customer?

Customer Service Perfection….Or Not

I personally constantly question myself, how to make customer support superior so that each and every customer leaves in perfect satisfaction and high spirits. Now perfectionism may not be a very healthy state of mind, I do agree with that. But still I always comfort myself with the thought that there is not much to worry about, because perfection can never be attained, really, just never. So why not try a little harder and make things a little better. That’s a nice trick of the mind, isn’t it? ))

If you are on the same path, I would like to share with you a few techniques, collected by our customer support team over the years, which will help you polish your customer support strategies using different features of live chat and make a quantum leap to perfection. >>>