Magento Content Management System powers 26% of top Ecommerce websites. Responsive layout, customizable design and an ability to reinforce Magento based websites with a great variety of useful extensions make this system one of the most popular among eCommerce platform solutions. A great deal of Magento extensions are available for different purposes. In this article we will suggest which of them will help to improve customer engagement and provide better customer support service.
Get closer to your audience with special custom forms
Being transparent and letting customers contact you whenever they have questions or would like to leave a feedback is a great step towards excellent customer support service. If you are not ready to utilize a live chat tool on your website, customizable web forms may become a good alternative which lets your visitors get in touch with you fast and easily. The WebForms extension is ideal for this purpose. It lets you not only design your own form and place it on your website but also get email notifications, filter results and integrate with your HelpDesk system. More detailed features description is available here.