Live chat has been dramatically gaining popularity among online shoppers over the recent years. Today 30% of buyers expect to find a live chat tool on a website. However, what other benefits than real time live chat assistance does this tool bring?
Implementing a live chat solution will result not only in increased customer satisfaction level and boosting sales but will also facilitate your company customer care workflow and reduce operation costs.
This infographic shows main facts about live online chat software, what kind of benefits can be noticed if a live chat tool is being effectively utilized in your customer service cycle and what are its main advantages for businesses. Do you use live chat software for your business? Share with our readers what kind of benefits you have noticed while using it.