10 ways live chat can help your business grow

10 Ways Live Chat Can Help you Grow your Business [Infographic]

Modern customers become more and more demanding. Together with high quality of products or services they expect excellent and smooth customer experience. However, without proper tools which help provide fast and efficient customer support, such excellence cannot be achieved. Together with effective marketing strategy, businesses need constantly WOW their customers and ensure they receive memorable customer experience. Why customer service matters Your customer service team is the face of your business. Happy and satisfied customers are more understanding when you increase prices or something goes wrong from your side. They receive positive experience and this way you can extract more value from them. Loyal customers help you acquire new customers even better than any marketing campaign. And that’s free of charge! The following reasons will explain why providing excellent customer service is really important today: 

Continue reading

Main Facts About Live Chat Software [Infographic]

Live chat has been dramatically gaining popularity among online shoppers over the recent years. Today 30% of buyers expect to find a live chat tool on a website. However, what other benefits than real time live chat assistance does this tool bring? Implementing a live chat solution will result not only in increased customer satisfaction level and boosting sales but will also facilitate your company customer care workflow and reduce operation costs. This infographic shows main facts about live online chat software, what kind of benefits can be noticed if a live chat tool is being effectively utilized in your customer service cycle and what are its main advantages for businesses. Do you use live chat software for your business? Share with our readers what kind of benefits you have noticed while using it.

Continue reading