We’ve all been victims of poor customer service in the past and we perfectly know what disappointed, dissatisfied and angry customers mean for a business. On the other side, great customer service can do wonders by creating happy, loyal customers or even brand advocates. While there can be numerous and various reasons why so many businesses fail at providing great customer service, let’s focus on how exactly you can make it better. In fact, even small changes in your customer service strategy and daily customer service operations can actually have a huge impact. This Infographic shows you 15 simple yet powerful ways to dramatically improve customer service at your business, no matter how big or small it is, and no matter what industry you are in. Have something valuable to add to this list? Feel free to share your thoughts, ideas and experiences in the comments.
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How to Hire the Right People for Customer Service
Do you agree that exceptional customer service begins with the hiring process? Having the right people on board to do the customer service job is the first step towards delivering outstanding customer service at your business. Akio Morita, Sony Corp. co-founder once brilliantly said: “No matter how good or successful you are, or how clever or crafty, your business and its future are in the hands of the people you hire.” But how do you find the best customer service talents and, most importantly, how do you know if they are actually the right people for representing your brand and serving your customers effectively? Challenges and Hiring Pains Hunting for customer service people is no simple task. Too often, the goal of a company is to simply fill a position rather than actually find the right person. Besides, sometimes the people with the right qualifications, experience and skill set do not have the right attitude and mindset to blend in with your team and match your business goals.
Continue readingWhy Do Businesses Still Provide Terrible Customer Service?
As most business owners already know, it’s all too easy to lose valuable customers in today’s competitive, accelerated, consumer-powered marketplace. And providing terrible customer service is one of the fastest ways to make it happen. So why do we still see so many examples of companies offering awful customer service? There might be 6 major reasons for that: Failing to realize the cost of bad customer service Some businesses simply fail to realize and acknowledge the importance of customer service and, particularly, the financial impact of poor customer service on their organizations. Here’s some curious statistics to get you rethinking your customer service strategy:
Continue readingLive Chat Etiquette in Customer Service
Communication is one of the most difficult areas of human life. Even in personal relationships it can become quite a struggle, what to say about customer relationships where in less than a few minutes you have to establish a connection, preferably a pleasant one, with a person whom you never met in your life and whom you know nothing about. And people are different, they have different views, values and expectations. How to communicate with them effectively? Building an effective communication is about getting to understand the customers’ needs and wishes. Despite all the diversity, we all as human beings have the same needs and desires.
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