Ecommerce Testify: Live Chat Brings Us Many Benefits

The benefits of live chat for ecommerce
Ecommerce Utilizing Live Chat

Live chat has been adopted by many ecommerce websites over the recent years. Not without a reason. According to a study by Forrester, 44% of online shoppers consider live chat one of the most important features a website could offer.

What effects has live chat produced for ecommerce? Are there any real benefits, or is it just another popular trend?

We contacted the owners of 3 ecommerce stores and asked them how adding live chat as a contact option in their online shop has changed their business. Here is what they had to say on this. >>>