New Shortcut Keys in the Operator Console

22 October, 2012

Now more burning hot keys are available to use within the Operator Console client.

The hot keys cover the most popular features and console options. Below you will find a full list of supported shortcuts.

We thank our dear customers, especially those of you who have inquired about this feature, for your patience, and hope this tiny addition to the service will make your life and experience with Provide Support software easier.

Ctrl+Shift+S Console Online / Away status switch
Ctrl+Shift+L Console Log in / Log out
Ctrl+O Opens console Options window
Сtrl+P Opens console Profile Manager window
Ctrl+F Opens Find dialog (can be used only in the Visitors tab)
Ctrl+R Opens Canned Responses window
Ctrl+G Inserts selected canned response into the message (available only when Canned Responses window is open)
Ctrl+D Sends selected canned response (available only when Canned Responses window is open)
Ctrl+E Let’s you toggle between chat tabs (at least 2 chat rooms must be open)
Ctrl+T Let’s you toggle between tabs in the Info Pane
Ctrl+Shift+A Accepts incoming chat (you must toggle to the chat room first and then accept it)
Ctrl+Shift+D Rejects incoming chat (you must toggle to the chat room first and then reject it)
Ctrl+Shift+X Closes current chat room
Ctrl+S Opens Send File dialog (at least one chat room must be opened)

If you have any suggestions on what other hot keys you would like to be implemented, please feel free to leave your comments below.

Maria Lebed

Maria Lebed

Maria is a Customer Service Advocate and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer experience, customer service innovation and live chat support service.
Maria Lebed