New Shortcut Keys in the Operator Console

22 October, 2012

Now more burning hot keys are available to use within the Operator Console client.

The hot keys cover the most popular features and console options. Below you will find a full list of supported shortcuts.

We thank our dear customers, especially those of you who have inquired about this feature, for your patience, and hope this tiny addition to the service will make your life and experience with Provide Support software easier.

Ctrl+Shift+SConsole Online / Away status switch
Ctrl+Shift+LConsole Log in / Log out
Ctrl+OOpens console Options window
Сtrl+POpens console Profile Manager window
Ctrl+FOpens Find dialog (can be used only in the Visitors tab)
Ctrl+ROpens Canned Responses window
Ctrl+GInserts selected canned response into the message (available only when Canned Responses window is open)
Ctrl+DSends selected canned response (available only when Canned Responses window is open)
Ctrl+ELet’s you toggle between chat tabs (at least 2 chat rooms must be open)
Ctrl+TLet’s you toggle between tabs in the Info Pane
Ctrl+Shift+AAccepts incoming chat (you must toggle to the chat room first and then accept it)
Ctrl+Shift+DRejects incoming chat (you must toggle to the chat room first and then reject it)
Ctrl+Shift+XCloses current chat room
Ctrl+SOpens Send File dialog (at least one chat room must be opened)

If you have any suggestions on what other hot keys you would like to be implemented, please feel free to leave your comments below.

Maria Lebed

Maria is a Customer Service Advocate and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer experience, customer service innovation and live chat support service.
Maria Lebed