Is live chat any better than phone or email support?

Live Chat vs Phone vs Email

With the growing popularity of live chat over the recent years many online business owners naturally start questioning themselves “Should I get it too? Is having the traditional phone and email support channels to provide customer service not enough?”

Reasons behind the demand for live chat

Most new products and services emerge as an attempt to fill in the gaps existing within available tools and solutions. Live Chat at this point has not made an exception, coming onto the SaaS scene as a means to provide a business owner with a new communications tool which would: >>>