Canned Responses Tips and Tricks

Live Chat Messenger Window
Live Chat Messenger Window

Are you looking for methods and concepts that can help speed up your Live Chat agents’ performance? Or just thinking about optimizing your time? There is a simple rule of thumb – utilizing predefined responses. It’s not business like, you’ll think…but don’t you offer your customers a KB or FAQ that require them to swim across a river filled with alligators in order to find the right answer? This is where you will find a good use of canned responses feature offered by your Live Chat software vendor to deliver fast and efficient replies to the most frequently asked questions.

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