Why to Apply The Servant Leadership Approach in Customer Service?

The business age we live and work in today is often called the Age of the Customer which means that shifting the focus on the customer now matters more than any other single factor like product innovation and technology racing. No surprise, these days we often hear that customer experience is the new competitive battlefield. Brands that consistently deliver better customer service and customer experiences enjoy sustainable growth and business success, and set new standards for their markets.

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