How to pass additional visitor details from your website to the operator console

Many of you may have wondered, “The operator console gives me a lot of details about the users, but I have also some custom information available through my website and I would like to pass that to the operators as well. Is this possible?” You may want to avoid asking customers the same questions twice, or just be able to better understand their behavior on your website or learn their shopping habits. Whatever your reason is, the answer is “Yes, you can pass any information from your website directly to the chat console”. How to pass custom details? We’ll try to explain it in this article very simply.

Continue reading