No matter the industry or the size of your business, great customer service usually comes down to reducing the effort customers have to make in order to get their questions answered and problems resolved. Live Chat has actually become one of the most effective customer service channels that allows businesses to provide that instant online support with minimal customer effort required.
When considering to implement live support chat a common question business owners ask is: ‘Will our customers use it?’ A recent Software Advice survey proves that the answer to this question is ‘yes’: 56 % of respondents report using live chat at least once while over one-third (39 %) say they have used it more than once. At that, live chat is more popular with younger generations (aged 18 to 34) who prefer using it to get answers to simple queries and questions they have while shopping online. >>>
Many organizations who adopted cloud computing technology directly attribute it for their ease of start-up and ongoing operation. Their experience shared and spread across multiple online community boards, kindles an interest in all of us, new as well as seasoned entrepreneurs, willing to give it a try and see if it brings any actual benefits.
Live chat technology is one such niche in the cloud computing which, although very popular today, continues to earn new fans across the globe. No matter how versed some of us may have become in discussing the benefits of cloud through reading the multiple expert views on the subject, it’s always a challenge to start something new as we hardly imagine what to expect and what exactly we’ll be faced with.
If you are one of such users, considering to add a live chat option and wondering how do you go about setting this up for your website, here is a quick road map of the implementation process. >>>