Customer service team success is most significantly influenced by service-focused culture that starts at the top and works its way throughout the company. In today’s highly competitive marketplace, the most popular businesses attribute a large part of their success to having a customer service mindset that has the power to build a strong brand image and product differentiation. To develop and cultivate that mindset, every company needs to put effort into refined hiring process, constant employee training and growing leaders who will set the tone for other team members to follow. Here on our blog, we’ve highlighted many ways you can enhance customer service agent hiring process and training. In one of my previous articles, I have also touched on the topic of Servant Leadership in customer service. Today in this blog post, I would like to delve into another couple of points related to leadership in customer service and put together some inspiring food for thought.
Continue readingTag: leadership in customer service
Why to Apply The Servant Leadership Approach in Customer Service?
The business age we live and work in today is often called the Age of the Customer which means that shifting the focus on the customer now matters more than any other single factor like product innovation and technology racing. No surprise, these days we often hear that customer experience is the new competitive battlefield. Brands that consistently deliver better customer service and customer experiences enjoy sustainable growth and business success, and set new standards for their markets.
Continue reading
